n
- Location: Kolkat
N
- aProcess: Domestic Banking Proces
N
ns
n Key Responsibilitie
N
n
- s: Drive operational excellence and achieve business K
N
- PIsLead, mentor, and develop Team Leaders and frontline te
N
- amsMonitor productivity, quality, customer satisfaction, and process complia
N
- nceManage client expectations and stakeholder relationsh
N
- ipsIdentify improvementopportunities and implement process enhanceme
N
- ntsEnsure adherence to SLAs, operational metrics, and organizational polic
N
nies
n Preferred Candidate Prof
N
n
- ile: Experience managing Domestic Banking/BFSI operations in a BPO enviro
N
- nmentStrong people management and stakeholder management s
N
- killsProven track record of delivering operational KPIs and business out
N
- comesExcellent communication, analytical, and problem-solving abil
N
- itiesGraduation is mand
N