Key Responsibilities:

P&L; & Financial Management:

- Own the P&L; for all residences in the cluster and ensure overall profitability.
- Maintain strict control over operational costs.

Customer Experience Management:

- Own NPS scores for the cluster and implement projects to enhance customer satisfaction.
- Oversee delivery of services including food, hospitality, internet, laundry, and security.

Team Management & Training:

- Hire Residence Captains and train them to manage operations at each residence.
- Mentor and motivate on-ground teams to deliver exceptional service.

Technology & Process Implementation:

- Implement current tools developed by the Technology team and ensure effective adoption.
- Continuously improve operational processes for efficiency and quality.

Desired Candidate Profile:

- Energetic, enthusiastic, and able to handle demanding responsibilities.
- Calm, approachable, and customer-friendly personality.
- Quick learner with strong problem-solving and decision-making skills.

📌 Operations Manager (Bengaluru)
🏢 Stanza Living
📍 Bengaluru