Job Title

- Operations Manager / Operations Head Job Summary :
- The Operations Manager/Head is responsible for overseeing the organization's day-to-day operations and ensuring the seamless execution of projects from initiation to final handover. This role drives operational excellence by managing workflows, resources, budgets, and cross-functional teams while ensuring projects are delivered on time, within budget, and to the highest quality standards.

The Operations

Head also plays a key role in business growth, process improvement, and client satisfaction.

Key Responsibilities

- Operations Management:

Oversee the complete operational workflow from project initiation to final handover.

Develop and implement operational strategies, SOPs, and processes to improve efficiency.

Ensure effective collaboration across departments to meet project timelines.

Monitor daily operations and proactively resolve operational bottlenecks.

Drive continuous process improvement initiatives across the organization.

Project Coordination & Execution

Monitor all ongoing projects from planning through completion.

Coordinate with Design, Procurement, Site Execution, and Project Management teams.

Ensure projects are delivered within approved timelines, budgets, and quality standards.

Review project schedules and conduct regular progress meetings.

Identify project risks and implement corrective actions.

Client Relationship Management

Act as the primary escalation point for key clients.

Maintain regular communication regarding project progress and milestones.

Attend client meetings, review meetings, and site visits as required.

Resolve client concerns promptly to ensure high customer satisfaction.





Build long-term client relationships that generate repeat business and referrals.

Procurement & Vendor Management

Work closely with the Procurement team to ensure timely sourcing and delivery of materials.

Monitor procurement planning, vendor performance, pricing, and purchase approvals.

Develop robust vendor relationships and negotiate commercially beneficial terms.

Ensure cost-effective procurement while maintaining quality standards.

Department Coordination

Supervise and coordinate the following departments:

Design

Project Execution

Procurement

Sales

Accounts

Conduct regular cross-functional review meetings.

Promote clear communication, accountability, and collaboration across teams.

Business Growth & Strategy

Support business growth through improved operational efficiency and scalability.

Identify opportunities to optimize costs and increase profitability.

Assist management in achieving business targets and expansion plans.

Develop operational strategies aligned with the company's long-term vision.

Drive productivity and performance improvements across departments.

Team Leadership

Lead, mentor, and motivate departmental heads and operational teams.

Define Key Performance Indicators (KPIs) and monitor team performance.

Conduct regular performance reviews and provide constructive feedback.

Foster a culture of accountability, collaboration, and continuous improvement.





Financial & Commercial Oversight

Monitor project budgets, operational expenses, and profitability.

Review quotations, purchase approvals, project costing, and payment schedules.

Coordinate with the Accounts team for billing, collections, and vendor payments.

Ensure effective utilization of organizational resources.

Reporting & Compliance

Prepare weekly and monthly operational reports for management.

Track project status, operational KPIs, client satisfaction, and departmental performance.

Ensure compliance with company policies, contractual obligations, and statutory requirements.

Maintain accurate project and operational documentation.

Experience 8–10 years of experience in Operations Management, Project Management, or Business Operations within the Architecture, Interior Design, or Construction industry.

Required Skills Leadership & Team Management

Operations & Project Management

Client & Stakeholder Management

Procurement & Vendor Management

Financial & Commercial Acumen

Strategic Planning & Execution

Process Improvement & SOP Development

Budgeting & Cost Control

Communication & Presentation Skills

Negotiation & Problem-Solving

Decision-Making & Risk Management

Proficiency in MS Office & Project Management Tools.

Personal

Attributes

- Strategic thinker with strong business acumen.

Highly organized and detail-oriented.

Proactive, accountable, and solution-oriented.

Ability to manage multiple high-value projects simultaneously.

Strong interpersonal, leadership, and negotiation skills.

Committed to operational excellence and continuous improvement.

Adaptable, resilient, and capable of thriving in a fast-paced environment.

📌 Operations Manager / Operations Head (Hyderabad)
🏢 ASTIKA SOFTWARE TECHNOLOGIES PRIVATE
📍 Hyderabad