About Us The Law Offices of Mary Kennedy is an established U.S. immigration law firm dedicated to providing exceptional legal services through innovation, technology, and operational excellence. As we continue expanding globally, we are seeking an experienced Operations Manager to lead and scale our India operations.

About the Role The Operations Manager will be responsible for the strategic leadership of the Chennai office, driving operational excellence, workforce planning, process optimization, and organizational growth.

You will work directly with senior leadership in the United States to establish scalable systems while building a high-performance culture.

Key Responsibilities

Lead overall business operations for the Chennai office

Develop operational strategies aligned with company goals

Build and manage multiple operational teams

Drive process optimization and continuous improvement initiatives

Establish KPIs, dashboards, and performance management systems

Ensure compliance with company policies and quality standards

Lead workforce planning, hiring, training, and succession planning

Manage cross-functional collaboration with legal, HR, finance, IT, and client services

Develop budgets and optimize operational costs

Implement AI, automation, and digital transformation initiatives

Present business performance reports to executive leadership

Create a culture focused on accountability, innovation, and operational excellence





Required Qualifications

10+ years of Operations Management experience

Minimum 5 years managing large operational teams

Proven success in scaling operations

Strong business acumen and strategic thinking

Experience managing KPIs, SLAs, and operational metrics

Excellent leadership, communication, and stakeholder management skills

Experience leading organizational change initiatives

Preferred Experience

Legal Services

Immigration Services

Professional Services

BPO / Shared Services

Consulting

Corporate Operations

Leadership Competencies

Strategic Thinking

Operational Excellence

Change Management

People Development

Decision Making

Business Process Improvement

Client-Centric Leadership

Data-Driven Management

Why Join the Law Offices of Mary Kennedy?

Lead the operations of a growing international office

Work directly with U.S. executive leadership

Chance to shape systems, culture, and long-term growth

Exposure to cutting-edge AI and automation initiatives

Competitive compensation with significant career advancement opportunities

Ideal Candidate

We're looking for a builder—someone who thrives in creating systems, leading teams through growth, solving complex operational challenges, and driving measurable business impact. If you are passionate about operational excellence and developing people while embracing innovation, we'd love to hear from you.

📌 Operations Manager (India)
🏢 Law Offices of Mary Kennedy
📍 India