Role Summary The Operations Manager will be responsible for overseeing and managing the day-to-day administrative and operational functions of the hospital to ensure seamless patient services efficient resource utilization compliance with regulatory requirements and achievement of organizational goals The candidate must have prior hospital operations experience demonstrate leadership qualities and possess strong communication skills in Marathi and English Key Responsibilities Hospital Operations Administration Supervise daily hospital operations ensuring smooth functioning of all departments clinical non-clinical and support services Monitor patient flow reduce waiting times and improve overall patient satisfaction Coordinate with medical nursing and support staff to ensure high-quality service delivery Implement and monitor hospital policies SOPs and protocols Staff Management Coordination Lead and manage the operations team including front office housekeeping security dietary and other non-clinical staff Plan staff duty rosters leave management and ensure adequate manpower availability Conduct regular training and skill development programs in coordination with HR and Quality teams Quality Compliance Accreditation Ensure compliance with NABH NABL JCI and other regulatory requirements Support quality improvement initiatives audits and hospital accreditation processes Monitor safety protocols biomedical waste management and infection control compliance Finance Resource Management Assist in budgeting cost control and revenue cycle management Optimize resource utilization - infrastructure equipment and manpower Monitor vendor contracts AMC procurement and inventory management in coordination with purchase accounts department Patient Experience Grievance Handling Ensure patient-centric services with empathy efficiency and professionalism Handle patient grievances and feedback with prompt resolution Implement initiatives to enhance patient satisfaction scores Strategic Reporting Responsibilities Support management in planning and executing operational strategies Maintain MIS reports on operations quality indicators and performance metrics Actively participate in hospital committees safety quality patient care Qualifications Experience Graduate Postgraduate in Hospital Administration Healthcare Management or equivalent Minimum 5 years of proven experience in hospital operations multispeciality preferred Strong leadership organizational and decision-making skills Must be fluent in Marathi and English spoken and written Proficiency in MS Office and hospital management software Job Type Full time

📌 Operations Manager (Kolhapur)
🏢 Apple Hospitals and Research Institutes
📍 Kolhapur