1.

Delivery

Excellence & Operational Performance (35%)

On-Time Delivery Ownership

- Ensure consistent achievement of delivery commitments across all projects and accounts.
- Establish delivery governance mechanisms to monitor project health, risks, dependencies, and schedule adherence.
- Drive proactive intervention plans to eliminate delivery bottlenecks and slippages.

Resource & Capacity Optimization

- Lead workforce planning, forecasting, project allocation, and utilization management.
- Optimize resource deployment to maximize productivity while maintaining quality standards.
- Eliminate operational inefficiencies and reduce non-billable effort.

Process Excellence

- Develop scalable delivery frameworks, SOPs, and best practices.
- Improve throughput and turnaround times through Lean operational practices.
- Standardize planning and execution methodologies across teams.

Digital & Automation Adoption

- Partner with BIM, AI, and Digital Transformation teams to embed automation into core workflows.
- Drive technology adoption to improve productivity, quality, and delivery speed.
- Identify opportunities for workflow digitization and process simplification.

2.

Quality

Excellence & Continuous Improvement (30%)

Build a Quality-First Culture

- Transform quality from an inspection function into an organizational mindset.
- Ensure quality ownership remains within delivery teams and not solely with QC functions.
- Promote prevention-based quality practices across all programs.

Quality Management Framework

- Strengthen and continuously improve Quality Management Systems (QMS).
- Define quality standards, review mechanisms, and process controls.
- Ensure adherence to internal and client-specific quality requirements.

Root Cause Analysis & Corrective Actions

- Institutionalize RCA methodologies to eliminate recurring issues.
- Drive continuous improvement initiatives using data and quality metrics.
- Create closed-loop feedback systems between production, QC, and customer teams.

Quality Performance Management

Monitor and report:

- First-Time-Right (FTR)
- Rework %
- Defect rates
- Client escalations
- Customer satisfaction metrics

3.



Productivity & Profitability Management (20%)

Productivity Leadership

- Establish productivity baselines and improvement targets across business units.
- Develop measurement systems for output, efficiency, and utilization.
- Drive continuous productivity improvements through process optimization and workforce capability enhancement.

Operational Efficiency

- Identify and eliminate process waste, delays, and effort leakages.
- Improve delivery margins through effective utilization and workflow optimization.
- Leverage automation and standardization to increase overall throughput.

Performance Analytics

- Implement dashboards and KPI reviews for operational decision-making.
- Conduct regular performance reviews with managers and team leaders.
- Use predictive analytics for forecasting workload, capacity, and delivery performance.

4.

Client

Success & Business Growth (10%)

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Strategic Client Partnership

- Develop strong relationships with key clients across the US and UK markets.
- Understand client business objectives and align delivery strategies accordingly.
- Act as a trusted operational advisor for delivery and quality improvement initiatives.

Account Growth Support

- Partner with Sales and Account Management teams to support account expansion.
- Improve customer retention through consistent delivery performance and service excellence.
- Identify opportunities for additional services, efficiencies, and value creation.

Governance & Communication

- Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs).
- Present delivery, productivity, quality, and growth metrics to clients and leadership teams.
- Ensure transparent communication of risks, actions, and improvement plans.

5.

People

Leadership & Organization Development (5%)

High-Performance Culture





- Build a culture of accountability, ownership, discipline, and customer focus.
- Establish clear performance expectations linked to delivery, productivity, and quality outcomes.
- Drive recognition and performance management programs.

Leadership Development

- Coach and mentor General Leads, Team Leads, and future managers.
- Build leadership succession pipelines for organizational growth.
- Develop capabilities aligned with future Delivery Head requirements.

Requirements

Experience ​

- 15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations.
- Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments.
- Proven track record of improving delivery performance, productivity, and customer satisfaction.

Quality & Process Excellence

- Solid exposure to Quality Management Systems (QMS).
- Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred.
- Experience building or leading a Quality Center of Excellence (COE) is highly desirable.

Commercial & Operational Acumen

- Strong understanding of utilization, productivity, project profitability, and operational metrics.
- Experience with ERP and project planning systems such as NetSuite, Deltek, or similar platforms.
- Expertise in dashboard reporting and data-driven decision-making.

Client Management

- Experience working with international clients, particularly in US and UK markets.
- Demonstrated success managing strategic client relationships and governance programs.

Leadership Competencies ​

- Results-oriented and execution-focused.
- Strong problem-solving and decision-making capabilities.
- High accountability and ownership mindset.
- Ability to influence stakeholders and lead organizational change.
- Strong communication and team development skills.

Benefits

- Learning & development programs

- Growth-oriented organization

- Process-driven work

- Transparent work culture

- Young & vibrant environment

- Work-life balance

- Health insurance

- Annual health check-up

📌 Operations Manager – Delivery Excellence (Pune)
🏢 Indovance
📍 Pune