About Us The Law Offices of Mary Kennedy is a rapidly growing U.S.-based immigration law firm headquartered in Illinois, serving individuals, families, and businesses across the United States. As we establish and scale our Chennai office, we are looking for an experienced Operations Lead who is passionate about building high-performing teams, improving operational excellence, and delivering exceptional client service.

About the Role The Operations Lead will oversee the day-to-day operations of our Chennai office, ensuring smooth coordination between legal teams, client services, administration, and U.S.-based stakeholders.

This is a hands-on leadership role where you will lead teams, optimize workflows, monitor performance, implement SOPs, and drive operational efficiency.

Key Responsibilities

Lead and supervise day-to-day office operations

Manage teams across Client Services, Front Desk, Caseworkers, and Administration

Ensure operational KPIs and SLAs are consistently achieved

Build, document, and improve Standard Operating Procedures (SOPs)

Monitor productivity, turnaround times, and quality standards

Coordinate with U.S. leadership on operational priorities

Conduct team meetings, coaching sessions, and performance reviews

Support recruitment, onboarding, and employee development

Identify operational bottlenecks and implement scalable solutions

Utilize technology, AI, and automation tools to improve efficiency





Prepare operational reports and dashboards for leadership

Foster a culture of accountability, collaboration, and continuous improvement

Required Qualifications

5+ years of Operations leadership experience

Experience leading teams of 15–40 employees

Strong people management and coaching skills

Excellent communication and stakeholder management

Experience creating SOPs and process improvements

Solid analytical and reporting skills

Proficiency with Microsoft Office and operational reporting tools

Ability to manage multiple priorities in a fast-paced environment

Preferred

Experience in Legal Services, Immigration, BPO, Consulting, Healthcare, Financial Services, or other process-driven industries

Experience implementing AI tools and workflow automation

Familiarity with CRM and case management platforms

What We're Looking For

Strong leadership presence

Highly organized and detail-oriented

Process-driven mindset

Excellent decision-making abilities

Self-starter who enjoys building systems

Passion for developing people and creating high-performing teams

Why Join Us?

Opportunity to help build a growing international office

Direct collaboration with U.S. leadership

Career growth into senior leadership roles

Exposure to AI-driven operational excellence

Competitive compensation and performance incentives

📌 Operations Lead (Chennai)
🏢 Law Offices of Mary Kennedy
📍 Chennai