Job DescriptionLocation: Mumbai

NIndustry: Co-Living / Student Housing / Hospitality

NWe are looking for an experienced Operations Lead to oversee and streamline property operations across our portfolio. If you have a strong background in hospitality, co-living, student housing, serviced apartments, or facility operations and are passionate about driving operational excellence, we'd love to connect with you.

NKey Responsibilities

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- Manage end-to-end property operations and ensure smooth day-to-day functioning across locations.
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- Own and monitor operational budgets, including P&L; management, OPEX control, petty cash management, and cost optimization initiatives.
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- Oversee procurement, vendor management, inventory control, and facility management to ensure operational efficiency.
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- Ensure compliance with fire & safety standards, audits, statutory requirements, and SOP implementation.
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- Lead property teams through training, performance management, and team development initiatives.
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- Manage the resident lifecycle, including move-ins, move-outs, onboarding, customer experience, and complaint resolution.
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- Monitor and resolve operational issues through ticketing systems and operational dashboards while maintaining high service standards.
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- Gather and analyze resident feedback, implement corrective actions, and continuously improve service quality.
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- Support property pre-launch and post-launch activities, including setup, staffing, vendor onboarding, and process implementation.
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nRequirements

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- 7–10 years of experience in Co-Living, Student Housing, Hospitality, Hotels, Serviced Apartments, or Facility Operations.
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- Strong understanding ofP&L;, OPEX management, procurement, petty cash handling, vendor management, and facility operations.
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- Experience managing multiple stakeholders and leading on-ground operational teams.
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- Familiarity with Property Management Systems (PMS), CRM tools, Helpdesk/Ticketing platforms, and operational reporting systems.
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- Solid leadership, communication, and problem-solving skills.
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- Customer-centric approach with a focus on operational excellence and service quality.
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nWhat We Offer

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- A high-impact role withsignificant ownership and decision-making responsibilities.
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- Opportunity to lead operations for a growing organization.
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- A dynamic environment with ample learning and growth opportunities.
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