Company Description Medcity International Academy (MIA) is a premier training and coaching institution headquartered in Kannur, Kerala, with multiple centers across Kerala and Karnataka. The academy is recognized as a leading provider of English language proficiency and professional assessment test training, with a strong focus on international exam success and global employability. MIA offers comprehensive preparatory programs for exams such as IELTS, OET, TOEFL, PTE, Duolingo English Test, CELPIP, and a wide range of nursing and healthcare assessments.

Supported by experienced and globally certified trainers, MIA combines evidence-based teaching methods with digital tools, language labs, mock examinations, and app-based learning. Its mission is to expand global opportunities for learners in healthcare, IT, engineering, hospitality, aviation, tourism, and communications through impactful education and strategic training.

Role Description The Operations Assistant is a full time, on-site role based at MIA’s Kochi center. This position supports daily operational activities, including coordinating class schedules, managing student registrations, and maintaining accurate records across training programs. The role involves assisting with front-office administration, responding to learner inquiries, and ensuring a smooth experience for students and trainers.

The Operations





Assistant will help monitor resource utilization, support reporting on attendance and performance metrics, and collaborate with the operations team to implement process improvements. The role also requires close coordination with academic and administrative staff to support events, examinations, and center-level initiatives in alignment with institutional standards.

Qualifications

Strong foundation in Operations and Operations Management to support day-to-day center activities and process coordination.

Effective Communication and Customer Service skills to interact professionally with students, trainers, and partners.

Analytical Skills to manage data, track operational metrics, and support decision-making through basic reporting.

Proficiency with MS Office or similar productivity tools, and comfort working with digital learning and CRM platforms.

Attention to detail, organizational skills, and the ability to manage multiple tasks in a fast-paced training environment.

Ability to work on-site in Kochi, collaborate with diverse teams, and maintain a learner-focused, professional demeanor.

Prior experience in educational institutions, training centers, or service-oriented operations is an advantage.

Graduate degree in business administration, commerce, education, or a related field preferred.

📌 Operations Assistant (Kochi)
🏢 Medcity International Academy
📍 Kochi