Manager on Duty (MOD)

Department: Hospital Operations / Administration

Reports to: Head – Operations / Hospital Director / Unit Head

Role: Manager on Duty (MOD)

Job Purpose:

To ensure smooth, safe, patient-centric hospital operations during the assigned shift by coordinating clinical and non-clinical departments, resolving operational issues, managing escalations, and ensuring compliance with hospital policies and quality standards.

Key Responsibilities:

1. Overall Hospital Operations

- Act as the administrative authority for the hospital during the assigned MOD shift.
- Conduct hospital rounds covering Emergency, OPD, IPD, ICU, OT, diagnostics and other critical areas.
- Ensure smooth coordination among Nursing, Medical, Operations, Security, Housekeeping, Engineering, Billing and other support departments.
- Identify operational gaps and initiate immediate corrective action.

1. Patient Care & Experience

- Attend escalated patient and attendant complaints and facilitate timely resolution.
- Monitor delays related to admission, investigation, consultation, procedures, discharge and billing.
- Ensure patient concerns are handled professionally and documented appropriately.
- Escalate responsible clinical concerns immediately to the appropriate medical authority.

1. Emergency & Critical Situations

- Coordinate administrative response during medical emergencies, mass casualty incidents, fire, infrastructure breakdowns or other emergencies.
- Ensure availability of necessary support services during critical situations.
- Coordinate with Emergency, ICU, Nursing, Security and Engineering teams as required.
- Inform senior management of significant incidents according to the escalation matrix.

1.



Bed Management & Admissions

- Monitor bed availability and facilitate timely allocation of beds.
- Coordinate emergency and planned admissions where operational intervention is required.
- Support resolution of ICU/critical-care bed shortages and interdepartmental patient transfers.
- Coordinate patient transfers/referrals when required.

1. Quality, Safety & Compliance

- Ensure adherence to hospital SOPs, patient-safety protocols and applicable NABH standards.
- Check compliance related to patient identification, infection control, biomedical waste management, fire safety and general hospital safety.
- Report incidents, near misses and significant non-compliances through the appropriate reporting system.

1. Support Services Monitoring

- Monitor housekeeping standards and cleanliness of patient-care and public areas.
- Check security deployment and crowd/visitor management.
- Coordinate with Engineering/Maintenance for breakdowns involving electricity, HVAC, lifts, medical gases, water supply and other utilities.
- Ensure availability of essential support services during the shift.

1. Staff Coordination

- Review critical manpower shortages and coordinate immediate alternatives wherever possible.
- Address interdepartmental coordination issues affecting patient services.
- Ensure appropriate escalation of staff-related issues to the respective department heads.

1. Documentation & Handover

- Maintain an MOD Logbook/Shift Report documenting significant incidents, complaints, breakdowns, delays and actions taken.
- Record unresolved issues requiring follow-up.
- Provide structured handover to the next MOD and/or Operations leadership.
- Submit incident reports for significant ev

📌 Operations Associate (Siliguri)
🏢 Manipal Hospitals
📍 Siliguri