The Operations Manager will be responsible for overseeing end-to-end operational execution across multiple projects and locations, ensuring service delivery as per client expectations and internal quality standards. This role requires robust operational planning, manpower management, KPI monitoring, and cross-functional coordination to ensure consistent performance, compliance, and efficiency.

The Operations

Manager will act as the backbone of field execution, ensuring stability, discipline, and continuous improvement across all operations.

Job Details

Manage overall day-to-day operations across multiple projects, regions, and client accounts.

Ensure 95%+ manpower availability and address staffing gaps on priority basis.

Oversee store coverage, field execution, and operational compliance across all locations.

Monitor attrition levels, manpower productivity, and implement retention initiatives.

Coordinate with HR to ensure timely hiring and replacements within defined TAT (7 days).





Track daily, weekly, and monthly operational KPIs including attendance, coverage, and discipline.

Ensure adherence to client SOPs, process guidelines, and brand execution standards.

Review field reports, MIS dashboards, and ensure accuracy of operational data.

Conduct regular operational reviews with supervisors and project teams.

Act as an escalation point for operational issues related to manpower, execution, or compliance.

Drive training initiatives to improve field team performance and process adherence.

Identify operational gaps, risks, and inefficiencies and implement corrective actions.

Coordinate with finance for payroll accuracy, incentives, and operational cost controls.

Support client reviews by sharing operational insights, performance updates, and improvement plans.

📌 Operation Manager (Mumbai)
🏢 Openreach
📍 Mumbai