Role Overview As our Operations Manager you ll take full ownership of day-to-day marketplace operations You ll manage end-to-end shipping logistics customer service and cross-functional coordination with urgency accountability and clarity This is a hands-on execution-focused role not a back-office admin position Key Responsibilities Shipping Fulfillment Coordinate domestic and international shipments via FedEx ParcelPro DHL etc Secure competitive logistics and insurance rates Ensure timely pickup authentication and delivery of items Customer Service Oversight Monitor and ensure prompt CS responses including on weekends Supervise CS team outputs and implement SOPs templates for speed and consistency Operational Execution Follow through all operations-related ClickUp tasks to closure Proactively escalate issues and prevent delays or miscommunications Work with cross-functional teams product QA CS logistics to streamline flows Process Ownership Suggest improvements plug gaps and lead the execution of process enhancements Handle reporting documentation and basic vendor account management e g ParcelPro portals Requirements 3-6 years of experience in operations fulfillment or logistics eCommerce or marketplace preferred Proven ability to take ownership and execute with minimal supervision Strong communication and coordination skills Experience using tools like ClickUp Zoho Vault or similar Fluent in English Gujarati or Hindi a bonus Based in Surat and available for full-time in office work What We Offer Competitive salary based on experience CTC 7 5- 10 LPA Direct impact on a fast-scaling international marketplace Transparent no-nonsense startup culture with high expectations and high trust Learning opportunities and exposure to global operations

📌 Operation Manager (Surat)
🏢 Jewel Pro Tech
📍 Surat