Operation Manager post.

Tour & Itinerary Management – Planning, scheduling, and overseeing tours, packages, and travel logistics (transport, accommodation, activities).

Vendor & Supplier Coordination – Liaising with hotels, airlines, transport providers, guides, and activity operators to secure bookings and resolve issues.

Team Supervision – Managing ground staff, guides, drivers, and customer support teams; ensuring shift coverage and performance standards.

Customer Experience & Problem Resolution – Handling real-time complaints, delays, booking errors, or emergencies (e.g., lost luggage, last-minute cancellations).

Budget & Cost Control – Monitoring operational expenses, negotiating contracts, and optimizing routes/packages for profitability.

Compliance & Safety – Ensuring all tours meet local regulations, safety standards, insurance requirements, and visa/documentation protocols.





Process Improvement – Streamlining booking systems, feedback loops, and SOPs to improve efficiency and guest satisfaction.

Key Skills Required

Organizational & Multitasking Juggling multiple tours, timelines, and teams simultaneously

Communication Coordinating with vendors, staff, and international clients

Problem-Solving Quick thinking when plans go wrong (weather, cancellations, overbooking)

Tech Savvy : IB/CRS/GDS systems, booking platforms, MS Office, ERP tools

Negotiation Getting the best rates from suppliers and partners Customer Service Empathy and professionalism under pressure

Language Skills English + regional/local languages (big plus)

Pay: ₹25,000.00 - ₹75,000.00 per month

Advantages

- Flexible schedule

Work Location: In person

📌 Operation Manager (Mira Road)
🏢 ISCRA EUROPE TOUR OPERATOR
📍 Mira Road