- Review and analyze accounts receivable reports for follow-up.
- Initiate calls to insurance companies or patients to collect pending claims and resolve denials.
- Understand and resolve insurance-related issues in AR, including claims rejections, denials, and underpayments.
- Research and resolve discrepancies in account balances, ensuring timely and accurate resolution.
- Follow up on unpaid claims and aging AR accounts to ensure maximum cash flow.
- Maintain accurate records of all calls and communications with insurance companies.
- Collaborate with the billing team to ensure claims are processed correctly.
- Meet productivity and quality benchmarks set by the team.

Qualifications and Skills

- 1-4 years of experience as an AR Caller in a healthcare domain,



preferably in revenue cycle management.
- Robust understanding of healthcare insurance claims processes (denials, underpayments, etc.).
- Excellent verbal and written communication skills for interacting with insurance companies and patients.
- Proficient in AR systems and MS Office (Word, Excel).
- Strong analytical and problem-solving abilities.
- Ability to work independently and meet deadlines.

Preferred Qualifications

- Knowledge of medical billing and coding.
- Experience with healthcare claims in the US market.
- Prior experience in working with RCM companies is a plus.

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