Key Responsibilities & KPI’s 1.Business Operations & Executive Enablement

Enable leadership effectiveness through structured coordination, prioritization, and execution support.

What this looks like

Proactively help manage leadership priorities, enabling focus on high-impact activities

Track key deliverables, decisions, and follow-ups across functions

Prepare briefs, summaries, and decision-support materials

Handle confidential matters with discretion

KPIs

≥95% adherence to leadership priorities and timelines

100% tracking of critical action items with clear ownership

Leadership satisfaction score ≥4.5/5

- Analytics, MIS & Business Insights

Own data visibility and enable insight-led decision-making.

What this looks like

Design and maintain dashboards (Admissions, Finance, HR, Operations)

Ensure accuracy, consistency, and timely reporting

KPIs

100% on-time MIS/report delivery

≥98% data accuracy across reports

Reduction in manual reporting effort by 30%+

- Travel & Calendar Optimization

Maximize leadership productivity through intelligent scheduling and seamless logistics.

What this looks like

End-to-end travel planning (cost, efficiency, contingency)

Optimize calendars to balance strategic focus vs operational meetings

Anticipate conflicts and proactively resolve

KPIs

≥95% schedule adherence with minimal last-minute disruptions

Travel cost optimization of 10–15% YoY

Zero critical travel or scheduling failures

Leadership time allocation: ≥60% on strategic priorities

4.

Stakeholder

Management & Coordination

Ensure alignment, clarity, and execution across internal and external stakeholders.

What this looks like

Act as a central coordination point across functions

Ensure clear communication, timelines, and accountability

Follow through on commitments and escalate risks proactively

KPIs

≥95% stakeholder deliverables completed on time





Reduction in follow-up cycles/escalations by 20%+

Stakeholder satisfaction score ≥4.5/5

5.

Project

Management & Process Improvement

Drive execution discipline and continuous improvement.

What this looks like

Track key projects with timelines, milestones, and dependencies

Identify inefficiencies and implement standardized processes

Support cross-functional initiatives

KPIs

≥90% projects delivered on time

At least 2–3 process improvements/quarter

≥20% cycle time reduction in key workflows

Clear RAG status visibility for all priority projects

- Event & Meeting Governance

Ensure high-quality planning, execution, and follow-through of leadership forums.

What this looks like

Plan leadership meetings, reviews, and key events

Ensure agenda quality, documentation, and action tracking

Manage logistics and stakeholder coordination

KPIs

100% meetings with pre-read, agenda, and MOM documented

≥95% completion of meeting action items within agreed timelines

Event satisfaction score ≥4.5/5

Zero major execution gaps in flagship events

Education

Graduate in Business / Management / Finance or relevant field

MBA or equivalent preferred

Experience

4–6+ years in Executive Assistant / Business Operations / Office Management roles

Solid experience working with senior leadership teams

Demonstrated capability in analytics, MIS, and cross-functional coordination ISP Principles Begin with our children and students. Our children and students are at the heart of what we do. Simply,



their success is our success.

Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. Treat everyone with care and respect.

We look after one another, embrace similarities and differences and promote the well-being of self and others. Operate effectively. We focus relentlessly on the things that are most important and will make the most difference.

We apply school policies and procedures and embody the shared ideas of our community. Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

📌 Office Manager (Hyderabad)
🏢 International Schools Partnership
📍 Hyderabad