Non/-Voice Process Executive Job with Scope for Growth Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: /: Responsibilities/: Multi/-Channel Digital Ticket Management/: Maintain a consistent tone and branding while conducting real/-time customer service engagements via email strings, social media feeds, mobile app portals, and live chat windows.

Concurrent Chat Management/: Maintain low Average Handle Times /(AHT/) when managing two to four live chat sessions at once without sacrificing speed or response accuracy.

Written Issue

Diagnostics & Resolution/: Analyze unstructured, text/-based client inquiries, identify technical issues or billing disputes, and provide concise, detailed written solutions.

Ticket Workflow Escalation/: Send complicated accounts or infrastructure problems to specialist backend engineering teams with comprehensive case documentation when they cannot be fixed at the frontline level.

Helpdesk Database Hygiene/:



As soon as an interaction is closed, enter thorough summaries, classifications, and ticket status changes into corporate systems.

Required Skills/: Superior Written Articulation & Grammar/: Excellent mastery of written English /(or target regional languages/) with precise wording, professional email etiquette, and a clear sentence structure. High/-Velocity Keyboard Typing Performance/: Demonstrated alphanumeric typing speed with an accuracy grade of 95% or higher, aiming for at least 40 to 50 WPM.

Helpdesk

Interface & Multi/-Tasking Fluency/: The ability to navigate contemporary customer support platforms, including Zendesk Chat, Freshchat, Salesforce Service Cloud, Intercom, or LiveChat, with practical operational comfort. Robust analytical skills to decipher unclear customer communication or screenshots and link them to obvious technical answers are essential for digital problem solving and diagnostics.

Experience/: 0 to 3 yrs Salary/: Best in the Industries Immediate Joiner Mostly Preferred Interested Candidates Contact the HR ASAP Warm Regards, HR /- Maria

📌 Non-Voice Process Executive Job with Scope for Growth (Chennai)
🏢 GS Infotech
📍 Chennai