Network Operation Center Infrastructure Support

NOC Team shall serve 24 X 7 basis for all problems related to the Karix Infrastructure services (Application, Database, Network Monitoring, Top Customer Monitoring, Telco Monitoring) being used by the customers.

- Having experience in Installation, maintenance, and working knowledge of Infra & application monitoring tools ServiceNow ITOM, Nagios, SolarWinds, Dynatrace, Prometheus & Grafana, and equivalent.
- Working knowledge of the holistic monitoring of applications with drill-down on the platform layer (Network, infra, middleware, apps, database) etc.
- Should have implemented 2-3 projects on any of the commercially available tools such as Dynatrace, SolarWinds, ServiceNow, manageEngine
- Should be able to design new tools to monitor and configure smart alerts to discover failures/issues.
- 2 or more years of experience writing code (including Python, Shell Script, PowerShell; databases like SQL




- Good understanding of up-to-date software development methodologies (Object).
- Hands-on experience with open telemetry

NOC Responsibilities

1. Monitoring platforms/alerts through tools
2. Open bridge call for all critical/major incidents
3. Triage the incidents.
4. Notify all relevant stakeholders for critical/Major issues- Support team, L2, IT, Sales, Bizops, DM team etc.
5. RCAs- Platform & Services

6. CCM Management

7. Incident Management
8. Monitor health, performance & utilization of platforms.
9. Publish platform wise health dashboard.
10. Monitor & publish customer KPIs
11. Alert optimizations & tools configuration.

12. Continuous improvements

13. Tickers closure within SLA

14. Documentation/SOPs building

15. Logging your work

📌 Noc Engineer (Chennai)
🏢 Tanla Platforms
📍 Chennai