Key job functions

- Execute multiple live streaming broadcasts concurrently; be the sole owner of many live broadcasts for our customers making sure they have the highest quality experience.
- Work with senior engineers and service teams on high-severity, active support issues, prioritizing mitigation while investigating root-cause fixes
- Understand technical aspects of streaming video systems and services and correlate a/v defects to root causes.
- Deliver reports to senior leadership and follow up on post-event tasks
- Aid in the development and testing of operational tools that improve efficiency through automation
- Drive long-term solutions to issues and eliminate risk of recurrence.
- Customer notification and workflow co-ordination with follow-up to maintain service level agreements
- Creating and maintaining team specific knowledge-base articles and operational and training documentation
- Onboarding new properties, ensure documentation is complete, tools are updated, and engineers trained prior to launch

Basic qualifications

- 3+ years IT support operations experience with a minimum of 1 year in a Level-2 role as a point of escalation for frontline engineers
- Experience with ticket creation, including incident management and metrics reporting
- Experience supporting microservices architecture
- Proven ability to troubleshoot and identify the root cause of issues. You're a natural problem solver!
- Demonstrated skill and passion for operational excellence, efficiency, and process improvement
- Clear and concise verbal and written communication skills, and experience writing process and training documentation and technical papers
- Solid organizational skills and a proven ability to multi-task
- Excellent interpersonal and customer relationship skills

Preferred qualifications





- Experience providing technical support for streaming video delivery pipelines and OTT consumer devices
- Understanding of video encoding and transcoding technologies
- Fundamental knowledge of AWS technologies and networking concepts
- Experience with on-site, live video production or master control facility
- Experience in a technical customer support role
- Experience in a technical QA role
- Experience working in live sports
- Experience with software development or scripting in common languages like JavaScript/React/Typescript or Python.

About US: Thank you for expressing interest in a career with TEKsystems Global Services (TGS). At TEKsystems Global Services, we believe in lasting careers with room to run. Giving our people limitless opportunity to make an impact and enable the worlds largest companies to transform how they do business.

We’re the professional services division of TEKsystems, accounting for over $1 Billion in revenue. We’re one of India’s fastest growing full-stack services companies, with about 5500 full time employees across the globe of which 2000 are in India (Bangalore and Hyderabad). TGS operates through multiple solution centers across North America, EMEA and APAC, including locations like Dallas, Redmond, Bloomington, Baltimore, Maryland, Europe (Amsterdam, London), Canada (Montreal), and Philippines (Manila).

To support key areas of our growth, we acquired two companies to join our family. One North, a full-service digital agency and 1Strategy a premiere AWS service provider.



Through One North we’re able to help our customers elevate their customer, brand and UI/UX experiences. And, through 1Strategy, we’re able to ensure our customers can take full advantage of the complete AWS solutions portfolio.

Certifications

Joining the elite team at TEKsystems Global Services, gives you runway to grow with us. Upskill faster. Surpass your peers. Even earning certifications:

- ISO 27001
- HITRUST Certification
- PCI DSS Certification
- HIPPA Compliance
- PMP certified Project Managers

Partnership The world’s leading technology and software providers partner with us because of our scale, full-stack capabilities and speed—giving you the room to specialize and sharpen your skills on the most innovative platforms and game-changing technology.

- Amazon Webservices Advanced Consulting Partner
- Microsoft Gold Partner
- Google Cloud Premier Partner
- Other top partnerships – Snowflake, RedHat, Oracle platinum partner, Salesforce Gold partner, ServiceNow Managed Service Provider and reseller, MuleSoft, Tableau system Integrator, SailPoint Systems, Cloudera Specialized, Hortornworks Community Partner

TGS offers a wide range of IT services including but not limited to delivering high end business consulting services and building applications. This is done through multiple centers of excellence including:
- Data Analytics
- Data Insights
- Enterprise Integration
- Enterprise cloud application (Salesforce and Oracle)
- Transformation Operation Management
- Continuous Development
- Continuous Testing
- Transformation Devops Cloud

For more details, please visit us on https://www.teksystems.com/ https://www.teksystems.com/en-in/services https://www.teksystems.com/careers-in-india https://www.linkedin.com/company/teksystems-global-services-india/mycompany/

📌 Noc Engineer (Hyderabad)
🏢 TEKsystems
📍 Hyderabad