Work Location: Mangalore International Airport (IXE), Karnataka
Employment Type: Full time, Permanent
Experience: 1 to 3 Years
CTC: Up to 3.0 LPA (Based on Interview Performance)
Joining: Immediate Preferred
:
We are looking for a dynamic and technically skilled Wi-Fi Support Engineer (L1) to manage and support enterprise wireless infrastructure at Mangalore International Airport. The candidate will be responsible for monitoring, troubleshooting, and maintaining Wi-Fi services to ensure uninterrupted connectivity for airport operations.
Key Responsibilities
- Monitor Wi-Fi network health through Wireless LAN Controllers (WLC).
- Monitor alarms and network performance using PRTG.
- Troubleshoot Wi-Fi connectivity issues for users and airport devices.
- Configure and support Cisco/Ruckus/Aruba Access Points (basic level).
- Coordinate with OEM vendors and internal teams for issue resolution.
- Create, update, and close incident tickets in ServiceNow.
- Perform routine Wi-Fi health checks and roaming validation across terminal areas.
- Assist in Access Point replacement,
installation, and basic configuration.
- Maintain daily operational reports and documentation.
- Work in rotational shifts, including weekends and holidays.
Required Skills
- Good knowledge of Networking Fundamentals (TCP/IP, VLAN, DHCP, DNS).
- Understanding of Wireless Networking (802.11 a/b/g/n/ac/ax).
- Basic knowledge of Wireless LAN Controllers (Cisco/Aruba/Ruckus).
- Experience with PRTG or any Network Monitoring Tool.
- Familiarity with ServiceNow or any ITSM ticketing tool.
- Basic troubleshooting of switches and network devices.
- Good communication and customer-handling skills.
Educational Qualification
- Diploma / B.E. / B.Tech in ECE, EEE, CSE, IT or related discipline.
- CCNA certification is preferred.
Preferred Candidate
- Immediate Joiners.
- Airport, ISP, NOC, Wi-Fi or Enterprise Network support experience is an advantage.
- Willing to work in 247 rotational shifts.
- Ready to relocate to Mangalore.
Work Location: Mangalore International Airport (IXE), Karnataka.
📌 Network Support Engineer (Mangalore)
🏢 Transmedia Group
📍 Mangalore
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