Senior Manager – Security Operations Job Title: Senior Manager – Security Operations

Department: Engineering and Operations

Location: Mumbai

Reporting: Director, Global Security Operations

Job Type: Full Time

Shift: US Hours PRE-REQUISITES

Passionate for security

Hands-on experience with Security products and technology

Strong people management skills

Possess customer centric approach with empathy

Managed Network and Security “24x7” support experience on global large-scale networks

Strong communication, presentation and customer handling skills

Ability to offer technical and experience-based advice to executives, colleagues and subordinates

Proven ability on security automation

Technical expertise in multi-vendor environment

Firewall: Palo Alto, Fortinet, Checkpoint

VPN: SSL VPN Global Protect, Cisco Anyconnect

SASE: Zscaler ZIA, ZPA, ZDX, Palo Alto Prisma

NAC: Aruba Clear Pass, Cisco ISE

Load Balancers: F5 BigIP LTM/GTM, Juniper, Netscaler

SIEM RESPONSIBILITIES

Manage Security Operations Center 24x7

Security Device Management for global enterprise large scale customer

Manage team of Security Engineers

Handle Incident, Problem and Change Management as per ITIL framework

Handle technical escalations

Manage ticket queue, participate in Severity 1 and Severity 2 tickets

Create Service Improvement Program

Create and Present Root Cause Report for security incident





Act as point of contact for large clients

Proactively identify risks and vulnerabilities for security devices and drive vulnerability remediation program

Lead Patch Management process on all Security devices

Act as lead for Security Incidents and owner for investigation as well as follow-up actions

Build and present weekly/ monthly/ quarterly performance reports and measurement metrics

Design and execute security operations processes; identify and measure critical Security Operations metrics; and continually improve the efficiency of the Security Operations function

Ensure asset compliance activities such as keeping track of licensing, support contracts, etc.

Mentor and conduct training programs

Create and present annual evaluations, performance development plans and KRAs

Foster teamwork and show commitment to team objectives; promote collaboration and remove obstacles

TRAINING AND CERTIFICATION PCNSA, PCNSE, CISSP, NSE4, CCIE Security, CEH

EXPERIENCE

Minimum 12 years of progressive, relevant experience and proven capability to work in a complex network setting

EDUCATION

Bachelor in Engineering - Computers/Electronics/Communication or related field

Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience INDGN2026

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