Synchronoss Technologies (Nasdaq: SNCR), a global leader in personal Cloud solutions, empowers service providers to establish secure and meaningful connections with their subscribers. Our SaaS Cloud platform simplifies onboarding processes and fosters subscriber engagement, resulting in enhanced revenue streams, reduced expenses, and faster time-to-market. Millions of subscribers trust Synchronoss to safeguard their most cherished memories and important digital content.

We are seeking a fulltime team member for our fantastic Network Operations Center in India.

This is a great chance to join a fantastic Team with phenomenal career opportunities.

We welcome Freshers and Returners to the workforce. Diversity is at the heart of who we are.

We are seeking quick learners with exceptional communication skills.

The ideal candidates must have attention to detail and thrive in the NOC arena and be open to innovation and change.

The current team are a diverse mix of dynamic and enthusiastic professionals who enjoy fast paced career development and have fantastic opportunities to develop their career with us.

The ideal candidates must be comfortable in an NOC environment, ready to troubleshoot client-side issues, monitor the health of our systems and applications and specific Transformation project activities as we continue to grow our Team and business.

Our NOC Engineers play a critical role for Synchronoss in delivering highly scalable and reliable cloud platform solutions to our customers.

The NOC is at the heart of our Customer Success and all we do.

How you will help

Provide world-class customer support to internal and external customers

Monitor the networks to ensure their availability to all users





Use your ability to manage multiple high-priority issues under pressure

Respond to automatically generated alarms produced by NOC monitoring software and by using tools and/or engaging Tier 2 & 3 support

Facilitate Internal Bridge and send status updates during outages and severity 1 system issues

Perform up checks on the various applications to ensure connectivity

Monitor Facility Systems such as HVAC and power generators.

Process and prioritise customer requests by phone, e-mail, for service-related assistance applying to a variety of technologies

Identify, diagnose and resolve problems of moderate complexity affecting network performance

Follow prescribed trouble and operational procedures, and aid in refining them to suit internal and customer needs

Perform notifications and follow prescribed escalation procedures

Document trouble tickets as actions are taken

Record, update, and maintain outage notifications and announcements

Shift-based role that may include weekends

Rotational support may be required

Any other duties as determined to be needed by Management, suiting the intent of the role

Expected job duty breakdown: monitoring 80%, troubleshoot 5%, incident management 5%, training 5%, general administration 5%

Who we have in mind:

Working knowledge of Linux

Basic knowledge of a database,



preferably Oracle/Casandra database

Basic knowledge of network elements.

Excellent written and verbal communication skills and bridge handling capabilities

Working knowledge of monitoring tools, including but not limited to

Grafana (Prometheus, Thanos), SolarWinds

Proactive production monitoring knowledge, preferably for Cloud services, Analytics services

Very good analytical skills and initial troubleshooting skills for most production issues

Very good documentation and coordination skills (both internally and externally)

Flexible to work a 10-hour shift based on the company's needs

Hands-on experience in Incident Management, ITSM – Problem Management (RCAs), CAB, CCT and change coordination/change management

Working knowledge of security alarms, monitoring and log analysis (SOC)

Very good presentation skills

It would be outstanding if you had:

Associate degree; or equivalent experience and/or training; or, combination of both

ITIL Foundation certified/experience in ITIL principles

Assists the LAN Operations Support Technician team when required

Assist SNCR SRE team with non-production application builds on REL (Redhat Enterprise Linux) environments. This includes bringing the application down, stopping web logic, deploying new code tags, restarting web logic, bringing up the application and then testing proper functionality

Promethues, Thanos, Grafana administration which includes working with development teams to create and apply appropriate SQL expressions and triggers to properly alert stakeholders of potential problems to SNCR production environments.

Experience: 2 to 5 years

📌 Network Operations Center Engineer (Bengaluru)
🏢 Synchronoss Technologies
📍 Bengaluru