Role & responsibilities

Key Responsibilities

- Provide L2 production support for Netcracker OCS and related charging

applications.

- Monitor application health, services, alarms, and system performance using

monitoring tools.

- Perform incident analysis, troubleshooting, root cause analysis (RCA), and

service restoration within SLA.

- Analyse Diameter (Gy/Ro) CCR/CCA transactions and charging failures.

- Investigate customer-impacting issues using application logs, Graylog/Splunk,

Unix logs, and database queries.

- Execute operational activities including application start/stop, health checks,

cache refresh, and configuration validation.

- Support prepaid charging, balance management, voucher processing, recharge,

and rating scenarios.

- Validate interfaces with CRM, Billing, Mediation, PCRF/PCF, IN, and external

APIs.

- Perform SQL queries for production analysis and data validation.

- Coordinate with L3, development, infrastructure, and vendor teams for major

incident resolution.

- Participate in change implementation, deployment validation, and post-

deployment verification.

- Prepare RCA reports, operational documentation, SOPs,



and knowledge articles.

- Support 247 production operations through rotational shifts and on-call

activities.

Required Technical Skills:

- Solid knowledge of Netcracker Online Charging System (OCS).

- Telecom BSS/OSS domain with prepaid/postpaid charging concepts.

- Diameter protocols (Gy, Ro, Gx) and online charging flows.

- Linux/Unix administration and shell scripting basics.

- SQL (Oracle/PostgreSQL/MariaDB) for troubleshooting.

- Log analysis using Graylog, ELK, Splunk, or similar tools.

- REST/SOAP APIs, JSON/XML payload analysis.

- Incident, Problem, Change, and Release Management (ITIL).

- Understanding of application architecture, microservices, and integration flows.

Preferred candidate profile

- Netcracker Revenue Management (NRM) knowledge.
- Kubernetes, Docker, OpenShift, or cloud environments.
- Jenkins and CI/CD deployment exposure.
- Kafka, Tibco, or MQ integration.
- Monitoring tools such as Grafana, Prometheus, Zabbix, or AppDynamics.
- Telecom protocols such as SMPP, HTTP, and Diameter.

📌 Netcracker OCSSupport Analyst (Bengaluru)
🏢 CLARITY CONSULTING
📍 Bengaluru