Hiring for .Net Production support with experience from 5 to 11 Years
Mandatory Skills: .Net, production support
Education: BE/B.Tech/MCA/M.Tech/MSc./MS
Key Responsibilities
- Provide L2/L3 production support for .NET applications
- Monitor application health, alerts, and batch jobs to ensure availability
- Troubleshoot application issues related to .NET, IIS, SQL Server, and integrations
- Perform incident management, including prioritization, resolution, and escalation
- Conduct root cause analysis (RCA) and implement preventive fixes
- Support deployment, configuration, and release activities
- Perform application restarts, configuration changes, and hotfix deployments as per SOP
- Handle service requests, problem tickets, and change requests
- Coordinate with development teams for code-related fixes and enhancements
- Provide on-call or 247 support as per support roster
- Create and maintain support documentation, SOPs, and knowledge base articles
- Ensure compliance with SLA, OLA, and ITIL processes