Job Requirements Job Details: This role is responsible for leading quality for ISCM Jewellery division in line with Company guidelines and policies with the objective of meeting the manufacturing goals of quality, delivery, cost, capacity optimization Expected Process Contributions:

Quality planning

Develop Quality Strategy in line with Company's Vision, Mission & Quality policy

Deploy and approve QMS department procedures for QA and QC

Define and review role of Overall department and Resource planning

Set Objectives, target and Initiatives in line with ISCM business plan

Conduct Benchmarking and drive implementation of best practices

Drive WBQ across locations and vendor Ecosystem Make standards to build Quality at Source, Drive Product and Process Mastery and WBQ. Customer assurance:

Participate in all design review meetings and ensure manufacturing quality through audits

Measure customer experience by collecting voice of the customer data and managing market returns

Participate in product quality CFT by drafting and setting in place stringent guidelines / policies

Participate in quality review meetings with key stakeholder’s such as MIR, Apex committee, Brands, Associates Standards and reliability:

Develop mid-term / long term strategy for metrology needs by setting objectives and planning for resource

Review adherence to set objectives, target & Initiatives

Propose budgets to meet user requirements on Metrology

Identify training needs and test standard upgradation by using new technologies





Upgrade new facilities by exploring current technologies and driving implementation of the same: Diamond Testing Labs, Reliability Lab etc

Monitor effectiveness of the implemented initiatives against benchmarks

Set objectives, target and initiatives in line with ISCM business plan

Deploy and approve QMS department procedures People management:

Foster high level of employee engagement and retention of talent

Support leadership & functional capability building initiatives to facilitate succession planning for critical roles within the department

Identify training needs for the team and follow-up with the corporate training team to ensure delivery

Monitor and review performance parameters of the team and provide feedback on frequent basis to the team members

Provide subordinates with adequate exposure and growth opportunities to enable readiness for higher roles

Ensure periodic follow-up with the recruitment team to fill the vacant positions with in stipulated time; in case of deviations escalate it to appropriate authority Work Experience Education: Graduate/Post-Graduate

Relevant Experience : 20+ years Behavioural Skills

High level of professionalism, integrity and commitment

Ability to influence key stakeholders

Ability to manage time and prioritise effectively

Ability to analyse complex data, draw connections and advocate a coherent strategy for improvement

Knowledge

Jewellery Manufacturing

Quality Delivery adherence

📌 National Head - Quality (Hosur)
🏢 Titan
📍 Hosur