About Grafieks

Grafieks Analytics Ltd and Grafieks Lab Pvt Ltd, both under the same leadership, are technology consulting and software development companies building scalable solutions for modern businesses. Our flagship product, Grafieks, is an AI-powered Business Intelligence (BI) platform delivered as a SaaS offering, designed to help organizations analyze data, uncover insights, and make faster, smarter decisions. Alongside our product portfolio, we offer end-to-end IT Managed Services to help you run reliable, secure, and effective technology operations. At Grafieks, we combine deep technical expertise with a product-driven mindset to solve real-world business challenges.

Role Summary The Middleware Support Manager is responsible for leading the end-to-end administration, operations, availability, performance, security, and lifecycle management of enterprise middleware platforms across production, non-production, and disaster recovery environments. The role manages 24x7 support operations for middleware technologies including API Gateway platforms, Messaging Middleware, ESB/SOA integrations, Microservices infrastructure, Web Application Servers, and Managed File Transfer solutions.

This position will lead a team of middleware engineers, drive operational excellence, ensure SLA compliance, coordinate with vendors and business stakeholders, and provide technical leadership for middleware modernization, upgrades, performance optimization, and platform reliability initiatives.

Location: Noida

Work Mode: Hybrid The Experience required: 12 years

Competitive salary + performance-based incentives

Minimum Qualification: Bachelor's degree

Preferred: Previous similar experience Key Responsibilities

Middleware Operations: Lead 24x7 support; manage installation, configuration, upgrades, patching, capacity, performance tuning,



and DR readiness across all environments; implement failover/recovery mechanisms.

Messaging Middleware: Own platforms like IBM MQ, RabbitMQ, ActiveMQ, Kafka, EMS; manage queues, channels, and throughput; lead L2/L3 incident resolution and RCA.

API Gateway & Integration: Manage API Gateway platforms, governance, security controls (auth, throttling, caching, routing); monitor performance/usage; drive version management.

Web/App Server Management: Administer WebSphere, WebLogic, Tomcat, JBoss, Apache, IIS; manage deployments, load balancing, SSL, patching, and performance.

Monitoring & Reliability: Define monitoring/alerting strategies, dashboards, and KPIs; drive proactive service improvement through analytics.

SLA & Incident Management: Own SLA tracking/reporting; use AI-enabled dependency mapping; lead major incident/problem management and cross-team coordination.

Security & Compliance: Manage SSL certificates, licensing, patching, and access controls; support audits and vulnerability remediation.

Disaster Recovery: Own backup/recovery procedures; conduct DR testing and failover validation.

Managed File Transfer: Oversee secure file transfer platforms, EDI/partner integrations, and issue resolution.

Vendor & Stakeholder Management: Manage vendor contracts/escalations; collaborate with architects and business stakeholders on roadmaps and upgrades.

Team Leadership: Lead, mentor, and develop middleware engineers; drive automation and operational excellence. Experience

12+ years of IT Infrastructure and Middleware experience.

5+ years managing enterprise middleware support teams.

Experience supporting large-scale, mission-critical production environments.

Strong experience with API management, messaging platforms, and application servers.

Experience managing global 24x7 support operations.

Experience in vendor management and service delivery governance.

📌 Middleware Support Manager (Tower Lead) (Noida)
🏢 Grafieks Analytics
📍 Noida