KEY RESPONSIBILITIES a) Dealership profitability

- Planning and monitoring the achievement of the service targets in the area
- Execution of primary service network (dealer workshops & branches) and secondary service network (Certified Service Technicians and Power Technicians) expansion activities
- Identification of service gaps and recommend new dealer workshops/branches
- Promoting the sales of Bajaj Genuine Spares and Bajaj Genuine Oil
- Promoting referral sales by providing service support
- Handholding of dealers for the achievement of customer retention targets and overall dealership profitability b) Capability building
- Guiding dealers in the region with respect to monitoring & handling dealer network
- Identifies training requirements and organizes training for dealership manpower
- Gather and disseminate market intelligence by keeping track of competitor products as well as services
- Coordinate with dealers in manpower recruitment for workshops
- Execution of projects in the area as determined by the RSM/H.O. from time-to-time
- Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction
- Kaizens and Stock planning & correction c) Systems & processes




- Ensures the adherence to the company s service standards by all dealer workshops & branches across the region
- Implementation of Total Productivity Management way of working
- Implementation and audit of Service Quality Systems
- Conduct Dealer Service Standard (DSS) audit and ensure 100% compliance of all dealers; initiate corrective actions for non-conforming dealerships
- Work on reduction in service turn-around time and no. of repeat jobs, minimize cost/time deviations, etc.

d) Customer relationship management

- Enhancing the customer satisfaction levels in all dealer workshops
- Guiding dealers in speedy resolution of critical customer issues and work for prevention of such issues
- Coordinate with the service support team for the speedy resolution of customer complaints on the company website and consumer forums/legal cases e) Product support
- Continuously get feedback about product performance & product failures, perform root cause analysis, and update the manufacturing and R&D; teams through RSM
- Involve in planning and executing current product launches and conduct pre-launch field trials The above list is not exhaustive and could evolve with changing needs & priorities of the company

📌 MGR (SERVICE - PB), North-East (Dibrugarh)
🏢 Bajaj Auto
📍 Dibrugarh