Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders. Adheres to IOPs and deviations to be checked prior with stakeholders. Focuses on data quality to ensure SLAs are met. Up-to-date understanding/training of Process and IOPs to create documentation. May perform root cause analyses in the event of escalations. May train current hires on the process(es).
Responsibilities
- Should have OTMS execution experience in processing tasks (2-4 years)
- Should be work as an individual contributor and deliver on KPIs and daily tasks
- Should be able to troubleshoot issues with the identification of process issues. Solution oriented
- Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP.
Should know how to file manage.
- Project analysis, and Data input from colleagues for Successful parallel run, testing, and deployment of Oracle TMS in the GSC
- Ensuring data quality input for Customer, Vendor master data Standard material codes
- Testing E2E files, Process Flows, Data flows, and reporting capabilities, and Control effectiveness
- Troubleshoot, investigate escalate testing process challenges to the correct desks
- Share feedback to strengthen User system experience, process experience, and customer experience outcomes
- Align Seek guidelines for KPIs and process flow directions from the Project team and GPLs.
📌 MGF OTM Sr Process expert (Chennai)
🏢 APM Terminals
📍 Chennai
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