Results-driven sales professional responsible for generating revenue by identifying customer needs, presenting suitable solutions, and closing sales. Manage the complete sales cycle through outbound and inbound calls, build strong customer relationships, and consistently achieve monthly, quarterly, and annual sales targets. Collaborate with cross-functional teams, maintain accurate CRM records, and deliver excellent customer service to drive business growth and customer satisfaction.

Delivered excellent customer support through inbound calls and emails, managed sales orders, and maintained solid customer relationships in a fast-paced environment.

Role & responsibilities

- Respond to inbound and outbound calls. Provide membership information to client and identify whether a potential client.
- Reaching out clients through outbound to identify the potential prospect and close the deal
- Achieve assigned monthly, quarterly, and annual revenue targets
- Generate new business through outbound calls, referrals, and lead follow-ups
- Build and manage a strong sales pipeline across products/services
- Understand client requirements and propose suitable solutions
- Maintain accurate CRM updates and sales reports.
- Managing the database and updating it on a daily basis.
- Respond to general inquiries regarding SHRM membership, products, and services via telephone or email.
- Performs data entry for purposes such as order processing, accessing previous and special orders.




- Research and resolve any other membership inquiries as requested.
- Refer calls for specific information to the appropriate staff members or departments.
- Engage with members via call and email
- Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve member service operations.
- Support registration process by serving as onsite coordinators for SHRM sponsored seminars and conferences.
- Provide tier I technical support regarding login access, website and webcast issues..
- Managing SHRM India mailboxes
- Follow up on Sales team Pending Payments
- Memberships and Exam Activations along with onboarding process
- Membership Renewal calls and other engagement activities
- Releasing LMS portal access to the clients
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience.
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Other duties maybe assigned

Preferred candidate profile

- Inside Sales / Outbound Sales
- Customer Relationship Management (CRM)
- Negotiation & Closing
- Communication & Presentation
- Customer Service
- Upselling & Cross-selling
- Revenue Generation
- Sales Pipeline Management
- Objection Handling
- Target Achievement
- Follow-up & Relationship Building
- Time Management
- Problem-Solving & Team Collaboration

📌 Member Care Support Representative (Bengaluru)
🏢 Society for Human Resource Management (SHRM)
📍 Bengaluru