Job DescriptionMega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 8th July & 9th July 2026

NDate: 8th July & 9th July 202

N6Time: 10:00 AM to 1:00 P

NMVenue: ETA 3, Sandhya Infocit

Ny

n ETA- Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu 603103, Ind

Nia

n Contact Person: Suryapr

NiyaExperience: 1 to 4

NyrsShift: US Shift (Night Shi

Nft)Skill: Customer Service Representative (CSR) (Voice Proce

Nss)

n Job Summ

nary:

N 1.We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare acco

Nunt. 2.The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare servi

Nces. 3.The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional customer ser

Nvice.

n Key Responsibil

Nities:

N - Handle inbound and outbound customer calls in a professional and courteous

Nmanner. - Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims, and b

Nilling. - Assist members, patients, providers, and healthcare facilities with account-related co

Nncerns. - Verify member information and accurately document customer interactions in the

Nsystem.



- Resolve customerissues efficiently while adhering to company policies and healthcare regul

Nations. - Escalate complexconcerns to the appropriate department when nec

Nessary. - Maintain confidentiality and protect sensitive customer information in compliance with healthcare p

Nrivacy requir

nements. - Meet established quality, productivity, and customer satisfaction t

Nargets. - Stay updated on healthcare policies, procedures, and account-specific guid

Nelines. - Provide accurateinformation and educate customers on available healthcare services and pr

Nograms.

n Qualifi

Ncations: - College Graduate / Undergraduate (BPO experience is r

Nequired) - Excellent verbal and written communication

Nskills. - Strong customer service and problem-solving ab

Nilities. - Basic computer proficiency and ability to navigate multiple

Nsystems. - Ability to workin a rapid-paced envi

Nronment. - Strong attention to detail and organizational

Nskills.

n Candidateswelling for the Opportunity & Unable to attend Walkin interview please complete the Registration for virtual

NInterviewHCLTech CustomerService Representative (CSR) (Voice Process) – Virtual Interview – Fill

Nout form

n Looking for immedia

Nte joiners

n Mandator

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- y DocumentsUpd
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- ated ResumeEPFO Serv
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- ice HistoryComplete setof offer letters and relieving letters from all previo
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nus employer

nNote: HCL conducts a stringent background verification (BGV) process. Offer will not be released without candidates submitting all requir ed documents

📌 Mega-Walkin Drive At Hcltech For Customer Service Representative (Csr) (Voice Process), On 8th July
🏢 HCLTech
📍 India