MEGA WAKIN Drive CHAT Process on 1st Aug 2026 for Gurgaon Location Interested candidate plz Walkin on below address

Address - HCLTech Candor Tech Space 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022

Date - 1st August 2026

Contact person - Navya

Time - 11am to 2 pm Please carry two copies of resume, no gadgets apart from your phone Graduate is mandate || Freshers not eligible for this role Only relevant candidates with chat background will be preferred Live-Chat Delivery & Execution

● Real-Time Response: Provide rapid, high-quality responses to Sales queries regarding CRM navigation and deal process support within a chat interface.

● Multi-Thread Management: Efficiently manage multiple chat threads while maintaining high accuracy and professional "chat etiquette."

● Policy Compliance: Ensure guidance is given in real-time compliance with internal Google policies and processes.

● CRM Hygiene: Ensure real-time CRM hygiene and quote-to-cash accuracy.

Core Responsibilities

● Review and validate contract request intake form from Sales including validating customer information and existing contract information in CRM system

● Create sales opportunities in the Looker CRM system

● Prepare, review and deliver quotes based on Sales-provided requests

● Create bespoke contract packages from standard components

● Identify the need for, seek, and record cross-functional or business stakeholder approvals for various components of the commercial or contractual package

● Validate customer-signed documents and submit for booking





● Provide input and assistance to the Order Management team with respect to the booking and provisioning process

● Ensure compliance with work instructions and absolute compliance with corporate, legal, and SEC guidelines including ethical and financial rules

● Escalate in a timely and skilled manner any issues that prevent the completion of tasks and achievement of SLA and targets

● Respond and action in a timely professional manner any escalations received

● Use deductive reasoning to make sound business decisions.

● Follow best practices and work cross-functionally with multiple.

Skill Requirements

● Graduate of any 4 year degree; ideally Business, Finance or Marketing

● Self-starter with ability to independently identify action items required in any given situation (high-level critical thinking)

● Solid working knowledge of commercial Customer Relationship Manager (CRM) and Contract Lifecycle Management (CLM) systems, as well as proficiency with major office productivity suites (Workspace, Microsoft Office)

● Customer service mind-set

● Strong analytical and problem solving skills

● Ability to translate complex legal and procedural concepts into clear, concise "chat-friendly" explanations without losing technical accuracy.

● Excellent written and verbal communication skills, facilitating clear and open communication at all levels of the organization

● Adaptable to a changing environment & flexible with regard to working patterns (i.e. shiftwork)

● Able to handle pressure and willing to do extended hours when necessary

● Previous experience providing

📌 Mega Walkin || Chat Support || 1st Aug 2026 || Gurgaon (Gurugram)
🏢 HCLTech
📍 Gurugram