- Build and refine post-order communication and support systems for users
- Ensure seamless order-related information flow across multiple platforms (both in-app and off-app)
- Implement mechanisms for prompt, effective resolutions to user inquiries
- Lead strategic initiatives to overhaul user engagement and experience
- Own and manage performance metrics related to User Experience
Role Responsibilities:
- Foster solid collaboration with cross-functional teams including Business, Product, Tech, and Analytics
- Drive user-centric, cost-effective designs for long-term improvements
- Evaluate Meesho's status as the preferred e-commerce channel for diverse customer segments
- Articulate business implications and strategies, driving effective solutions in a fast-paced environment