Responsibilities The Operations Manager role will be responsible for managing Operations and activities of a retirement business team. Incumbent will assist in the implementation and ongoing management of operations strategies, policies, and procedures across Principal's retirement product structure. Incumbent must effectively communicate and partner with GCH stakeholders as well as members.

Delivery & Strategy Participate and demonstrate understanding of BU specific GCH strategy, including Business components by defining the business area level components (Footprint, establishing COE/Shared Services, business are ownership and role maturity)

Ensure creation and execution operational plans based on the BU Specific GCH strategy for the business areas

Look at opportunities where new work can be migrated to offshore through global delivery

Ensure stakeholder management to support the above strategy and operational plans at the business area level by collaboration

Support cost optimization and loss reduction initiatives

Work with stakeholders on understanding the business problems and work towards solutions Work on Service level management and ensure Efficiency and Quality for the teams is met Ensure delivery excellence from Vendors, assist in defining and execute delivery maturity for the portfolio.

People Focus

Create pipeline for future leadership from existing talent through development and domain training, job assignments as needed and retention of High performers Grooming talent towards identified career tracks

Drive development programs focused on Upskilling & Reskilling people.

Encourage and engage team members in Brand and CSR activities

Demonstrate the emotional intelligence when dealing with people and people related situations





Contribution to PGS Strategic Imperatives

Build GCH capabilities comparable to the GBS/GCC offshore industry

Contribute to generate relevant ideas that solve Business problems

Drive Commercial mindset to optimize Business processes

Facilitate and contribute towards BU/GCH level innovation forums/events

Compliance & Risk

Contribute to maturing our risk framework Be aware and follow all the compliance related processes as laid down by the Enterprise

Work with strategic leaders to Identify and build appropriate support functions that can help in sourcing, risk & compliance which will speed up the process of Productionizing complex solutions and Innovation.

Qualifications achelor's degree or 15 years education in Commerce/Finance

Experience

Minimum of 10-12 years in experience in US investment/retirement operations or Good working knowledge of US investment products and services, securities processing and information technology required.

Excellent human relations, communication, decision making, analytical, organization, and project management skills required

Skill set

Strong attention to detail, consistently able to meet timing requirements and maintain SLA, stakeholder management, Excellent people management skills, Positive comprehension skills, analytical skills,detail-oriented, multitasking, ability to prioritize, time management skills,

Must demonstrate possession of analytical, problem solving, interpersonal, time management and communication skills.

identification/ escalation of risks and issues to maintain robust risk management. Work with leaders to mitigate and avoid for future.

Competencies

Make sound business decision

Embrace Change

Build strong Partnership

Get results

Act Strategically

Lead Cultivate Talent

📌 Manager Operations (Pune)
🏢 Principal Global Services
📍 Pune