Job Purpose

Own and execute the loyalty product and system roadmap by managing enhancements, integrations, and delivering a seamless member experience. Ensure loyalty platforms operate efficiently, securely, and in alignment with business priorities, supporting revenue growth, engagement, and operational excellence.

Key Responsibilities

Loyalty Product & System Ownership

Maintain and execute product/system roadmap aligned to business objectives.

Prioritize backlog of loyalty capabilities to deliver high‑value opportunities.

Act as SME across technical and non‑technical teams.

Technology Integration & Configuration

Own loyalty product integrations across customer journey touchpoints.

Drive system enhancements through configuration, testing, and validation.

Ensure platform stability and resolve system issues with IT.

Performance Monitoring & Reporting

Deliver operational reporting, reconciliation, and system output tracking.

Monitor platform reliability, analytics, and usability to support engagement.

Stakeholder & Cross‑Functional Collaboration

Partner with Finance, Revenue, Ground Services, IT, and Customer Engagement.

Align business, technology, and operations for consistent loyalty delivery.

Vendor Management & Partnerships





Manage vendor ecosystems, roadmap discussions, SLA compliance, rebates/penalties.

Ensure contractual obligations are met with minimal operational impact.

Governance, Security & Compliance

Ensure compliance with data privacy, digital security, and regulatory standards.

Conduct quarterly audits of user access rights; maintain SOPs and documentation.

Continuous Improvement & Market Awareness

Conduct system checks and recommend improvements.

Stay updated on industry trends and best practices to enhance loyalty capabilities.

Skills & Qualities Required

Solid project management and delivery capability

Technical acumen for IT/system enhancements

Ability to manage multiple priorities in dynamic environments

Effective communication and cross‑functional collaboration

Education & Experience

Bachelor’s degree in Computer Science, IT, Business, or related field (Master’s preferred)

5–8 years’ experience in system configuration, ideally within loyalty program operations

Experience with CRM, loyalty platforms, and customer data management

Aviation sector exposure is an advantage

📌 Manager - Loyalty Product Systems (Gurugram)
🏢 Air India
📍 Gurugram