1. Develop and mentor a team of 6-8 Implementation Managers, fostering growth and performance.
2. Resolve customer escalations and maintain positive relationships.
3. Drive customer adoption of key features and best practices.
4. Improve internal processes to increase efficiency and simplicity.
Role Responsibilities:
1. Track and improve performance on key metrics and KPIs.
2. Collaborate with Sales, Technical Account Management, and Support to ensure seamless customer journeys.
3. Work with Product & Engineering to enhance product functionality based on customer feedback.
4. Prioritize and manage time effectively, balancing team and customer needs.