We’re building something special at LifeGuru. Our mission is huge: to be the most authentic partner for a billion+ spiritual journeys. We’re not just an app; we’re a team ensuring every ritual and consultation is done with the highest standard of devotion

We treat every Puja and Chadhava as a moment of trust, not a transaction. This role exists to build the team and process that make that real — turning first-time bookings into repeat customers who trust LifeGuru with every ritual that matters to them.

You'll lead our Relationship Management team on the ground — hiring, training, and running day-to-day operations — while working closely with product and tech to keep improving the tools and playbook this team runs on.

What You'll Own

- Lead the team. Hire, train, and manage a Relationship Management team of 10+ RMs, and keep raising the bar as the team grows.
- Drive retention. Track and improve CSAT, NPS, and repeat bookings — this function is measured on customers coming back, not just tickets closed.
- Work with product and tech. Flag what's broken, suggest what should be built, and help test new workflows, tools, and dashboards.
- Close the loop with product. Structure user feedback — complaints, requests,



patterns — and route it to the product team as real input, not just a log.
- Use data day-to-day. Track team and business performance on existing dashboards, and use that to sharpen the playbook.

What We're Looking For

- 4-6 years of experience leading or managing a team in a customer-facing, relationship management, or customer success function
- Comfortable with both people and numbers — you can run a team and read a performance dashboard
- Exposure to working with product, tech, or analytics teams (even if you weren't leading that side)
- Practical, not theoretical — you'd rather ship a working process this week and improve it next week
- Prior experience in a startup or fast-paced setting is a plus, not a requirement

The Deal

- Pune
- Competitive salary + meaningful ESOPs — real ownership in an early-stage startup
- Direct exposure to building a business function from zero — ops, product, and revenue, end to end

Want to build something from scratch and be accountable for it as a real business?

Apply here for this job or DM me

#hiring #customersuccess #retention #foundingteam #pune #lifeguru #startup #operations

📌 Manager, Customer Success & Retention — Founding Team (Pune)
🏢 LifeGuru
📍 Pune