Job Track Description

Assists others in achieving goals.

Manages performance appraisals and pay reviews.

Manages training for 3 or more employees.

Manages hiring and termination actions.

Requires broad technical expertise and company/industry knowledge.

Is accountable for program management functions.

General

Profile Accountable for team performance and results.

Manages professional employees and/or supervisors.

Adapts plans and priorities based on resource and operational challenges.

Takes action based on policies, procedures.

Receives guidance from managers.

Provides technical guidance to employees, colleagues, and customers.

Functional

Knowledge Understands and applies concepts in the field of expertise.

Has growing knowledge of other disciplines.

Business

Expertise Translates strategy and priorities into work product. Impact Positively impacts the level of service.

Impacts the team’s ability to meet quality, volume, and timeline targets.

Guides based on policies, resource requirements, budgets, and business plans. Leadership Builds team engagement to meet service and operational challenges.

Provides recommendations for OT, operational expenses, and rollup data.

Problem

Solving Resolves technical, operational, and organizational problems.

May take part in solving problems across a matrix.

Interpersonal

Skills Guides and influences internal and external customers, or agencies.

Responsibility

Statements Manages team members to deliver SLAs.

Manages revenue optimization and reduction of penalties.

Delivers quality, productivity, and compliance KPI reports.

Coaches team members for continuous development.





Identifies process improvement opportunities and deploys action plans.

Manages delivery strategies and service line penetration.

Performs other duties as assigned.

- Complies with all policies, procedures and standards. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments -

creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Prospect Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status,

sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form

[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf]. Complete the form and then email it as an attachment to [email protected]

[[email protected]]. You may also click here to access Conduent's ADAAA

Accommodation Policy

[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].

📌 Manager, Customer Experience (Karnataka)
🏢 Conduent
📍 Karnataka