Job DescriptionJob Title: Manager – Core Infrastructure Operations

NLocation: [Bangalore / Onsite(5-Days WFO]

NExperience: 10+ Years

NEmployment Type: Full-Time

NNP_ Immediate joiners

nAbout the Role

NWe are looking for an experienced Manager – Core Infrastructure Operations to lead and manage the day-to-day operations of enterprise infrastructure services. This is a hands-on leadership role responsible for ensuring the reliability, security, availability, and continuous improvement of core infrastructure environments across data centers, virtualization, compute, storage, backup & recovery, network, and server platforms.

NThe ideal candidate should have strong operational leadership experience, excellent incident management skills, and the ability to drive infrastructure stability while leading a high-performing technical team.

NKey Responsibilities

nInfrastructure Operations & Service Management

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- Lead daily operations of enterprise infrastructure services across:
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- Data Centers &

• Server Rooms

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- Compute &

• Virtualization Platforms (VMware/Hyper-V)

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- Storage Infrastructure
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- Backup &

• Recovery Systems

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- Network Infrastructure
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- Windows/Linux Server Operating Systems
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- Manage incidents, service requests, changes, maintenance activities, and lifecycle upgrades.
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- Ensure high availability, performance, security, and operational stability of infrastructure services.
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- Define priorities across operational support, risk reduction initiatives, and project activities.
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- Maintain operational documentation, runbooks, and standard operating procedures.
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- Manage 24x7 on-call support coverage and escalation processes.
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nIncident &

• ProblemManagement

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- Act as the primary escalation point for critical infrastructure incidents.
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- Lead major incident response and coordinate cross-functional technical teams.
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- Drive Root Cause Analysis (RCA) and implement corrective/preventive actions.
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- Reduce recurring incidents through automation, monitoring enhancements,



and process improvements.
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- Partner with Service Management teams for incident communication and stakeholder updates.
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nChange & Production Readiness

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- Ensure infrastructure changes are properly planned, tested, approved, implemented, and documented.
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- Support high-risk and emergency changes with rollback and recovery planning.
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- Validate production readiness for current infrastructure services and changes.
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- Ensure compliance with change management, audit, and operational standards.
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nTeam Leadership

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- Lead, mentor, anddevelop infrastructure operations engineers.
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- Drive accountability, performance management, and technical capability development.
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- Establish clear ownership, escalation paths, and operational governance.
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- Foster a culture of continuous improvement and operational excellence.
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nRequired Skills & Experience

NMust Have

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- 12+ years of Infrastructure Operations experience with at least 5+ years in Team Management.
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- Strong experience managing enterprise infrastructure environments.
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- Hands-on knowledge of:
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- Data Center Operations
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- Compute &

• Virtualization (VMware, Hyper-V)

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- Storage Technologies (SAN/NAS)
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- Backup &

• Recovery Solutions

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- Windows &

• Linux Server Administration

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- Network Infrastructure Fundamentals
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- Experience managing:
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- Incident Management
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- Problem Management
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- Change Management
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- Production Support Operations
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- Strong understanding of:
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- Disaster Recovery (DR)
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- Business Continuity
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- Backup &

• Restore Processes

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- RTO/RPO Concepts
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- Operational Risk &

• Change Control

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- Experience leading teams during major service-impacting incidents.
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- Excellent stakeholder management and communication skills.
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nGood to Have

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- Exposure to Hybrid Cloud environments (Azure/AWS).
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- Infrastructure Automation experience (PowerShell, Ansible, Terraform, etc.).
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- ITIL Foundation or equivalent certification.
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- Experience with monitoring and observability platforms.
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📌 Manager - Core Infrastructure Operations (Karnataka)
🏢 Sonata Software
📍 Karnataka