Overview

About Business Unit: Lotame delivers flexible data solutions to future proof connectivity and drive performance across all screens. Marketers, publishers, and platforms rely on our innovative and interoperable solutions, powered by our identity platform, to onboard, enrich, and address audiences. Lotame is headquartered in the United States and serves global clients in North America, Latin America, Europe, Middle East, Africa, and Asia Pacific.

The Client Success Manager serves as a strategic partner and primary point of contact for clients, helping them maximize value from Lotame’s platform and identity-powered solutions. This role is responsible for driving product adoption, delivering client training, resolving inbound requests, and translating client feedback into actionable insights for internal teams. The ideal candidate brings strong account management experience, data-driven analysis skills, and a deep understanding of programmatic advertising, DMP/CDP platforms, and global client engagement.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

- Train clients on the platform, focusing on specific applications and features that will improve the client’s core business objectives
- Drive adoption of Lotame’s identity-powered solution suite -- Panorama. These products were built to support a cookieless future
- Analyze and address inbound client requests to ensure client satisfaction, client engagement, and product usage
- Communicate client feedback and product requests to internal teams
- Collaborate with multiple teams to deliver results and execute business objectives
- Understand the account map for each client, identifying key touch points for various Lotame stakeholders
- Partner with Sales team to upsell premium services and achieve a target renewal rate

Qualifications

Key Areas of Focus:

- Account Management:



Taking ownership of client accounts, serving as the main point of contact, and ensuring smooth communication and resolution of issues.
- Customer Success: Proactively ensuring clients derive maximum value from the products or services provided. This may involve onboarding, training, and ongoing support.
- Analysis and Reporting: Monitoring key metrics related to client satisfaction, usage, and revenue, and using data-driven insights to improve client success strategies.

Preferred experience: Ideal candidate will have 10-13 years of:

- Experience working at a DMP, CDP, or similar data-powered tech solution
- Experience with programmatic advertising and Advertising data analysis.
- Experience working at or with large agencies and publishers
- Experience working with global client teams and clients across different geographical regions.
- Creation of internal and external project plans

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media,



messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

- People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
- Collaboration: We work together, support one another, and collectively achieve goals.
- Growth: There are endless opportunities for growth through learning, development and career advancement.
- Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
- Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.
- Act with integrity
- Work together to win together
- Innovate with purpose
- Respect all voices
- Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Epsilon is an Equal Chance Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

📌 Manager Client Success (India)
🏢 Publicis Groupe Holdings
📍 India