Position Summary The Manager Business Development & Global Operations will serve as the operational leader responsible for managing Xove's offshore business operations while supporting business development, client delivery, staffing, recruitment, and organizational growth across the United States.

Working directly with the CEO, this individual will function as the operational backbone of the company, ensuring efficient execution of all recruitment, staffing, delivery, consultant management, HR, vendor management, and business operations.

The ideal candidate is a hands-on leader who enjoys building organizations from the ground up, improving operational efficiency, leading teams, and driving business growth.

Primary Responsibilities

1. Business Development Support (US Market)

- Support the CEO in expanding Xove's U.S. consulting and staffing business.
- Identify opportunities through Direct Clients, MSPs, VMS, Prime Vendors, System Integrators, and Implementation Partners.
- Build and maintain solid relationships with clients and staffing partners.
- Coordinate consultant marketing activities.
- Support proposal preparation, capability presentations, and staffing responses.
- Track business opportunities and sales pipeline.
- Support account expansion and contract renewals.
- Participate in client meetings and follow-up discussions.
- Maintain CRM and sales pipeline reports.
- Coordinate marketing campaigns and lead generation initiatives.

1. Recruitment & Talent Acquisition

Lead the complete recruitment lifecycle for all business units.

Responsibilities include

- Understanding client requirements.
- Workforce planning.
- Candidate sourcing.
- Resume screening.
- Technical pre-screening.
- Interview scheduling.
- Salary negotiation.
- Offer management.
- Background verification coordination.
- Joining formalities.
- Onboarding.
- Consultant engagement.
- Resource replacement planning.
- Building internal talent pools.

1. Staffing Delivery & Resource Management

- Manage all open requirements.
- Prioritize critical client needs.
- Ensure SLA compliance.
- Track candidate submissions.
- Improve submission quality.
- Coordinate interview schedules.
- Track interview feedback.
- Manage consultant onboarding.
- Handle consultant deployment.
- Improve consultant utilization.
- Monitor project allocations.
- Handle delivery escalations.
- Maintain bench management.




- Support workforce planning.

1. India Operations Management

Lead day-to-day operations of Xove India.

Responsibilities include

- HR administration.
- Employee lifecycle management.
- Attendance.
- Leave management.
- Payroll coordination.
- Employee engagement.
- Vendor coordination.
- Office administration.
- Compliance support.
- Employee documentation.
- IT asset coordination.
- Finance coordination.
- Invoice support.
- Timesheet management.

1. Client Success & Consultant Relationship Management

- Act as the primary offshore contact for clients.
- Build long-term relationships with consultants.
- Resolve consultant issues.
- Coordinate onboarding.
- Improve consultant retention.
- Conduct regular consultant check-ins.
- Support performance management.
- Handle escalations.
- Ensure excellent customer experience.

1. Vendor & Partner Management

- Develop strategic vendor partnerships.
- Build recruiting partner network.
- Evaluate vendor performance.
- Negotiate commercial terms.
- Expand recruiting channels.
- Manage subcontractors.
- Maintain preferred vendor list.

1. Team Leadership

- Recruit and build recruiting teams.
- Hire recruiters and sourcers.
- Train recruiters.
- Mentor junior staff.
- Define KPIs.
- Conduct performance reviews.
- Improve recruiter productivity.
- Build a high-performance culture.

1. Business Operations & Process Excellence

Drive operational excellence through continuous improvement.

Responsibilities include

- Develop Standard Operating Procedures (SOPs).
- Implement ATS, CRM, and recruitment automation.
- Improve operational efficiency.
- Introduce AI-driven recruiting tools.
- Create dashboards and reports.
- Standardize business processes.
- Reduce operational costs.
- Improve quality and turnaround time.

1. Reporting & Executive Dashboards

Prepare Daily, Weekly, and Monthly executive reports covering:
- Open Requirements
- Active Clients
- Sales Pipeline
- Revenue Forecast
- Candidate Pipeline
- Submission Metrics
- Interview Status
- Offer Status




- Joinings
- Recruiter Productivity
- Consultant Utilization
- Employee Headcount
- Vendor Performance
- Client Satisfaction
- Hiring Trends
- Business Risks
- Operational Metrics

Required Qualifications
- Bachelor's degree in Business, Human Resources, Engineering, or a related field (MBA preferred).
- 8–12+ years of experience in U.S. IT Staffing, Recruitment, Delivery, Operations, or Business Development.
- Proven experience supporting U.S. staffing clients and consulting engagements.
- Strong knowledge of Direct Client, MSP, VMS, Prime Vendor, and Implementation Partner models.
- Strong understanding of W2, C2C, 1099, Corp-to-Corp, H-1B, OPT, CPT, EAD, Green Card, and U.S. Citizenship hiring models.
- Experience managing end-to-end recruitment and delivery operations.
- Strong negotiation and client management skills.
- Experience leading teams in a startup or high-growth environment.
- Excellent verbal and written communication skills.
- High level of ownership, accountability, and execution.

Key Competencies
- Business Development
- Leadership
- Recruitment Management
- Delivery Management
- Client Relationship Management
- Vendor Management
- Negotiation
- Team Building
- Strategic Planning
- Operational Excellence
- Process Improvement
- Financial Awareness
- Problem Solving
- Decision Making
- Data-Driven Reporting
- AI & Automation Adoption

Key Performance Indicators (KPIs)

Business Growth

- Revenue growth from existing and new accounts.
- Number of new client opportunities supported.
- Consultant placement success rate.

Recruitment
- Time-to-submit.
- Time-to-fill.
- Submission-to-interview ratio.
- Interview-to-offer ratio.
- Offer acceptance rate.
- Joining ratio.

Delivery
- Consultant utilization.
- Delivery SLA compliance.
- Consultant retention.
- Client satisfaction.
- Delivery quality.

Operations
- Recruiter productivity.
- Employee retention.
- Process compliance.
- Operational efficiency.
- Dashboard accuracy and timeliness.

Career Growth This is a strategic leadership position with a clear growth path based on performance and company expansion:
- Manager – Business Development & Global Operations
- Senior Manager – Global Operations
- Director – Global Operations
- Vice President – Delivery & Operations
- Chief Operating Officer (COO)

📌 Manager Business Development and Global Operations (Bengaluru)
🏢 Xove Consulting Services
📍 Bengaluru