Description

Managed Services ServiceNow Techno Functional Role - Assistant Manager

Skills : ITSM, CMDB, ITOM, GRC

Responsibilities

CMDB-ITOM-GRC Functional Responsibilities

- Understand and document CMDB data model, CI classes, and relationships
- Support CSDM adoption and service modeling initiatives
- Work with stakeholders to define:
- Business Applications
- Application Services
- Technical Services

Ensure CMDB supports impact analysis, change, and service visibility

- Gather requirements for ITOM capabilities like:
- Discovery
- Service Mapping
- Event Management

- Work with infra teams to document:

- Data sources (cloud, monitoring tools, SCCM, etc.)

Support integration use cases and process alignment with operations

Business Analyst Responsibilities

- Conduct requirements elicitation workshops with IT, Operations,



and Infrastructure teams
- Translate requirements into user stories, acceptance criteria, and functional design documents
- Document user stories, acceptance criteria, process flows, and functional specifications
- Partner with developers during design and build phases
- Support UAT planning, execution, and defect management
- Drive stakeholder communication, action tracking, and dependency management
- Support go-live and hypercare activities

Qualifications

Degree - B.E.

Positive to have

ServiceNow Certified System Administrator (CSA)

ITIL v4 Certification

ServiceNow CIS (ITSM / CMDB / ITOM)

📌 Managed Services-PE-CSD-SNOW AM - BA (Pune)
🏢 BSR u0026
📍 Pune