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We are looking for an experienced Mainframe Production Support Engineer to provide end-to-end production support for mission-critical mainframe applications. The ideal candidate will have robust expertise in COBOL, JCL, CICS, DB2, VSAM, and production support processes. This role involves monitoring production environments, troubleshooting application issues, performing root cause analysis, handling incident management, and ensuring maximum system availability while meeting stringent SLA commitments.

The candidate should possess excellent analytical skills, be comfortable working in a 24x7 support environment, and collaborate effectively with development, infrastructure, and business teams to maintain stable and reliable production systems.

Key Responsibilities :

- Provide L2/L3 production support for enterprise mainframe applications.
- Monitor production systems and proactively identify performance or availability issues.
- Investigate production incidents, analyze logs, and perform detailed root cause analysis.
- Resolve production defects within agreed SLA timelines.
- Support batch job monitoring and scheduling using enterprise scheduling tools.
- Analyze and troubleshoot JCL failures, ABENDs, dataset issues, and application errors.
- Monitor critical batch processing and ensure successful execution of overnight jobs.
- Work extensively on COBOL programs, DB2 databases, CICS transactions, and VSAM files for issue diagnosis.




- Perform data correction activities using DB2 queries and utilities whenever required.
- Coordinate application deployments, production releases, and post-deployment validations.
- Collaborate with development teams for defect fixes and permanent resolutions.
- Participate in change management, release management, and deployment activities.
- Document incident resolutions, known errors, and operational procedures.
- Create automation scripts wherever possible to reduce repetitive production activities.
- Support system upgrades, application enhancements, and disaster recovery activities.
- Ensure adherence to ITIL processes including Incident, Problem, Change, and Service Request Management.
- Participate in on-call support and rotational shifts for critical production systems.
- Prepare daily production health reports and communicate system status to stakeholders.
- Identify opportunities for continuous improvement and production process optimization.

Preferred Skills :

- Experience supporting banking, insurance, healthcare, telecom, or retail applications.
- Understanding of release management and deployment processes.
- Experience with ServiceNow or similar ITSM tools.
- Knowledge of automation and scripting for operational tasks.
- Familiarity with performance tuning and capacity management.
- Exposure to DevOps practices for mainframe environments is an added advantage.

Qualifications:

- 3-8 years of hands-on experience in Mainframe Production Support.

📌 Mainframe Production Support Engineer (India)
🏢 Infosys
📍 India