Position: Learning Delivery Analyst

Location: India

Role Overview The Learning Delivery Analyst supports the daytoday administration and execution of learning delivery activities for a global, multicountry client population. Operating within a managed service, casebased environment, the role focuses on processing learning requests, maintaining system accuracy, coordinating logistics, and ensuring learning activities are delivered in line with defined KPIs and SLAs.

The role is handson and operational, supporting instructorled, virtual, blended, and mandatory learning through LMS administration, coordination with vendors and facilitators, learner communication, attendance tracking, and reporting. The Learning Delivery Analyst plays a critical role in enabling smooth learning execution while ensuring data accuracy, compliance, and a positive learner experience.

Key Responsibilities

Learning Request Management & Case Handling

- Receive and process learning delivery requests through established casebased workflows.
- Perform endtoend learning administration activities within agreed KPIs and SLAs.
- Maintain accurate case documentation, status updates, and timely closure of requests.

LMS Administration & Learning Setup

- Perform operational actions in the Learning Management System (LMS), including (but limited to):

- Course and session creation
- Content assignment and enrolment management
- Learning credit and completion updates
- Set up instructorled and virtual learning sessions in line with approved procedures.
- Ensure learning offerings are visible, correctly configured, and ready for learner access.
- Coordinate learning session logistics, including:

- Scheduling and session setup
- Learner invitations and welcome emails

- Prework distribution




- Facilitator and vendor coordination etc., as applicable.
- Support virtual and inperson sessions by managing recordings, materials, and postsession followups.
- Ensure all logistical details are executed accurately and on time.

Vendor & Facilitator Coordination

- Coordinate with external learning vendors and facilitators to support session delivery.
- Manage sessionlevel communication, confirmations, and administrative followups.
- Escalate delivery issues or constraints to the Learning Manager as required.

Attendance, Completion & Learning Records

- Coordinate attendance tracking and ensure accurate updates in the LMS. Manage learning credit allocations and completion status for learners.
- Support reconciliation of attendance data between facilitators, vendors, and system records.

Learning Surveys & Learner Feedback

- Launch and manage learning surveys in line with programme requirements.
- Track survey completion and support reporting on learner feedback.
- Ensure survey data is linked correctly to learning records where required.

Mandatory Learning Tracking & Compliance

- Track and report on mandatory learning completion across defined populations.
- Monitor overdue or noncompliant learners and support followup activities.
- Maintain accuracy of mandatory learning records to support audit and compliance needs.

Reporting & Operational Insights





- Produce standard and adhoc learning delivery reports upon request.
- Support data validation and quality checks prior to reporting.
- Highlight execution issues, data gaps, or SLA risks to the Learning Manager.

Continuous Improvement & Operational Support

- Support updates to learning delivery trackers, templates, and operational documentation.
- Identify recurring issues or inefficiencies in learning delivery execution.
- Contribute inputs to postdelivery reviews and improvement actions.

Experience & Background

- 24 years of relevant experience in Learning Operations, HR Operations, Shared Services, or Managed Services environments.
- Handson experience supporting learning delivery administration for global or multicountry populations.
- Experience working in a casebased, ticketdriven delivery model.
- Clientservicing experience in a structured delivery environment is strongly preferred.
- Working knowledge of Workday Learning Management Systems (LMS); experience with enterprise LMS platforms preferred.
- Familiarity with instructorled and virtual learning delivery models.
- Experience managing learning records, attendance, completion, and reporting.
- Comfortable working with operational playbooks, SOPs, and service metrics.
- Ability to manage multiple requests and priorities in a highvolume delivery environment.
- Clear and qualified written communication skills, especially for learner and facilitator communications.
- Able to collaborate effectively with vendors, facilitators, internal teams, and peers.
- Comfortable escalating issues with clear context, evidence, and impact.
- Positive, serviceoriented mindset with a focus on learner experience.

📌 Learning Delivery Specialist (Mumbai)
🏢 Capgemini
📍 Mumbai