About AiSensy AiSensy is a WhatsApp-based Engagement and Marketing Platform that enables businesses to drive customer engagement, retention, and revenue growth through WhatsApp.

Trusted by over 210,000+ businesses, AiSensy facilitates 800+ crore WhatsApp messages annually between businesses and their customers. The platform powers billions of customer interactions every year and continues to scale rapidly.

Leading brands including Adani Group, Delhi Transport Corporation, Godrej Group, Aditya Birla Hindalco, Wipro, Asian Paints, Vivo, Physics Wallah, India Today Group, Yakult, Skullcandy, and Cosco trust AiSensy to grow their business through WhatsApp.

Businesses using AiSensy generate 25%–80% of their revenue through WhatsApp-powered customer engagement.

AiSensy is a mission-driven, high-growth startup backed by Marsshot.vc, Bluelotus.vc, and 50+ angel investors. Role Overview

We are looking for an experienced Learning & Development Manager to build, lead, and continuously evolve AiSensy's learning ecosystem.

You will be responsible for designing and implementing learning strategies that accelerate employee productivity, strengthen product knowledge, improve functional capabilities, and build future leaders across the organization.

This is a high-impact role where you'll partner closely with Founders, HR, and Business Leaders to create scalable onboarding, capability development, leadership development, certification, and continuous learning programs that directly improve business performance. Key Responsibilities

Learning Strategy & Capability Development

Develop and execute AiSensy's Learning & Development strategy aligned with business objectives.

Build scalable learning frameworks for onboarding, role readiness, capability development, and career progression.

Define competency frameworks and learning paths across all business functions.

Partner with leadership to identify organizational capability gaps and develop targeted learning interventions.

Employee

Onboarding & Product Learning

Own and continuously improve the end-to-end onboarding experience for all new hires.

Design role-specific onboarding journeys to reduce time-to-productivity.

Build comprehensive product knowledge and certification programs across Sales, Customer Success, Support, Marketing, Operations, Engineering, and other teams.

Ensure employees develop a strong understanding of AiSensy's products, customers, use cases,



and business processes.

Learning

Programs & Content Development

Design and deliver instructor-led training, workshops, e-learning programs, product academies, and self-paced learning modules.

Develop playbooks, SOPs, process documentation, product guides, knowledge repositories, and learning resources.

Create role-based assessments, assignments, certification programs, and evaluation frameworks.

Continuously improve learning content based on business needs and learner feedback. Leadership & Team Development

Partner with managers to improve coaching, feedback, and performance development practices.

Design learning initiatives that strengthen leadership, communication, collaboration, and problem-solving capabilities.

Mentor and guide L&D; team members, trainers, or external learning partners as the function grows.

Promote a culture of continuous learning across the organization.

Learning

Analytics & Program Effectiveness

Define and monitor KPIs such as onboarding completion, certification rates, time-to-productivity, learning adoption, assessment scores, and employee performance improvements.

Evaluate training effectiveness through assessments, business metrics, employee feedback, and manager input.

Present learning insights and recommendations to leadership on a regular basis.

Continuously improve programs using data-driven decision-making.

Stakeholder

Management

Work closely with Founders, HR, Product, Sales, Customer Success, Engineering, and Department Heads to align learning initiatives with business priorities.

Manage relationships with external trainers, learning platforms, certification providers, and learning technology vendors.

Support organization-wide change management and capability-building initiatives.

Required

Qualifications

Bachelor's degree in Human Resources, Psychology, Business Administration, Education, Organizational Development, or a related field.

6+ proven experience designing and scaling learning programs in a SaaS, technology, or high-growth startup environment.





Experience building onboarding frameworks, competency models, learning journeys, and certification programs.

Strong knowledge of instructional design, adult learning methodologies, and learning effectiveness measurement.

Experience implementing or managing Learning Management Systems (LMS) is preferred.

Excellent stakeholder management, facilitation, presentation, and communication skills.

Strong program management and project execution capabilities.

High ownership mindset with the ability to work independently in a rapid-paced environment.

Preferred

Qualifications

Experience in B2B SaaS, MarTech, CRM, Customer Engagement, or technology companies.

Experience with AI-powered learning tools and modern learning technologies.

Exposure to sales enablement, customer onboarding, product training, or technical learning programs.

Certifications in Learning & Development, Instructional Design, Coaching, Organizational Development, or Leadership Development are an advantage.

Success

Metrics

First 90 Days

Launch a structured company-wide onboarding program.

Build role-based learning journeys and competency frameworks.

Introduce certification and assessment programs.

Establish centralized learning documentation and knowledge repositories.

First 12 Months

Reduce recent hire ramp-up time significantly.

Improve product knowledge and execution consistency across teams.

Increase onboarding completion and certification rates.

Build a scalable L&D; ecosystem supporting AiSensy's growth.

Establish measurable business impact through learning programs. What We're Looking For A strategic thinker with a strong execution mindset.

Passion for developing people and building high-performing teams.

Excellent leadership and stakeholder management skills.

Strong analytical approach to measuring learning outcomes.

Ability to build scalable systems in a fast-paced startup environment.

High ownership, adaptability, and continuous learning mindset.

Why Join

AiSensy?

Build and lead a high-impact Learning & Development function.

Work directly with Founders and senior leadership.

Influence employee growth, capability development, and organizational performance.

Shape the learning culture of one of India's fastest-growing WhatsApp-first SaaS companies.

Enjoy significant ownership, autonomy, and long-term career growth.

📌 Learning and Development Manager (Gurugram)
🏢 AiSensy
📍 Gurugram