Reference 26000FDG Responsibilities : Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures

Perform basic monitoring tasks.

Perform initial high level investigation and escalate to relevant team.

Ensure timely and accurate status reporting as per defined procedures.

Good understanding of SLA/OLA to identify task priorities Incident, Request, Problem management as per defined guidelines

Track all efforts accurately against all impulse entries.

Ensure right data quality of Symptom/ Root Cause/ Severity/ Priority of all tickets.

Regular update of status and comments on tickets.

Ensure responsible team is correctly assigned in agreement with stakeholders. Follow up and define Post Mortems and Remediation actions to improve production

Follow up with the relevant teams to ensure PM is published.

Act on all remediation actions assigned as per timelines defined. Maintain good collaboration with internal and external partners

Awareness of all stake holders for the feature/application.

Participate in governance meetings/ interactions with stakeholders to understand the concerns and share updates. Change management and smooth transition of services

Aware of upcoming changes and related impacts.

Consult with right contacts on the impacts.

Ensure

Knowledge base and training material are up to date (Jive, known error database etc.) and contribute towards knowledge sharing

Make sure the documents are relevant and up-to-date

Ensure the documents are simple & can be clearly understandable

Keep track of the changes made into the documents are well maintained & circulated with all team members Anticipate and propose action plans for continuous improvement on production to gain efficiency,



stability, etc.

Identify improvement areas on production processes.

Identify automation used cases. Contribute to sustain and improve production support practices

Adhere defined production support practices

Participate in Production Leagues Trainings/Sessions Preparedness to be part of autonomous feature teams

Develop knowledge on Agile model and CD practices.

Align to feature teams wherever applicable.

Be part of agile ceremonies. ITIL process knowledge

Knowledge on ITIL processes on Request fulfilment, Incident management, Problem Management & Change/Release Management Technical skills in any RDBMS, UNIX, Middle ware etc.

Good Knowledge & Understanding on any operating systems (Unix/Linux/Windows)

Able to interpret any scripting language (Ex: Unix Shell Scripting)

Awareness of any middleware technologies

Awareness of Java Errors & Exceptions

Good knowledge on any RDBMS technologies & able to interpret PL/SQL scripting

Basic Knowledge on Design and Implement CI/CD pipelines Skill Summary: ITIL process,Linux, Shell scripting, Oracle (sql/plsql)

Strong Knowledge of Scripting/programming is mandatory.

Required

Profile required 4+ years of experience in LOAN IQ application Support

Monitoring and measuring system experience and KPIs





Partner with development teams to improve services through rigorous testing and release procedures Why join us “We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”. Business insight At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.

Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

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📌 Lead Software Engineer (Production Support) (Bengaluru)
🏢 Societe Generale Global Solution Centre
📍 Bengaluru