Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customers Zenoti solution.

- Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue.
- Independently handle customer adoption procedures while delivering excellent customer service.
- Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
- Drive proofs of concept and pilots for high-priority and complex customers.
- Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction.
- Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning.
- Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.
- Work and communicate across groups and articulate the needs for compliance and risk management.

What skills do I need

- 10 years of experience in Implementation and support of Enterprise SaaS products.
- Strong software background and ability to master product functionality,



boil down complex requirements into coherent and viable product design and configure software solutions.
- Strong business consulting experience or equivalent in an external customer facing role.
- Proven fast learner of enterprise applications, experience in implementing cloud solutions.
- Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions.
- Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding.
- Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
- Ability to manage and work across multiple projects. Experience working with remote teams across different time zones
- Strong ability to demo/train and deliver excellent customer presentations.
- Strong logical, analytical and problem-solving skills
- Ability to learn new skills and operate in a fast-paced and changing setting.
- Good to have knowledge of accounting principles, inventory management, and business processes optimization.
- Experience in the wellness/spa industry is a plus.
- Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.

📌 Lead - Product Specialist (Secunderabad)
🏢 Zenoti
📍 Secunderabad