- Support the technical Incident Management Calls and Change Controls through STRONG Technical Network Knowledge, Operational capability, and strong communication skills.

- End-to-end Network & Security Troubleshooting during Incidents.

- Demonstrate technical excellence through technical knowledge.

- Work with global Network Operations leads peers for supporting the global 24x7 shift operations.

- Advocate and ensure that high quality Follow the Sun (FTS) is delivered to receiving teams. As well as support on-call schedule and shifts are available.

- Support continuous improvement in service management for Network Services leveraging enterprise tools and processes (Incident, Problem &Change;) and focusing on customer value optimization.

- Supports implement best practices and processes for Network & Security Operations services to maintain availability, reliability, scalability, and security.

- Support for upcoming transformation project which include deployment of new technologies and Hardware and Software Refresh across Ford Infrastructure.

- Collaborate with the Network LAN/WAN & security Engineering/development teams to optimize infrastructure for application performance and scalability.

- Support team members to achieve technical network excellence thru experience, and network Certifications and support training requirements.

- Able to support the team to develop continued improvements leading to an “always on network capability.

- Support and ensure that high quality follow the sun is delivered to receiving teams.

- Actively participate in escalations requests.

- Support a proper follow-up to Business escalations, BR, and DOR.

- Support assurance of up to date sw releases, targeted LDOS, and PSIRTS (security updates)





- Support Network Security Service offering teams to ensure successful change controls.

- Strong Technical Understanding Routing / Switching protocols, Wireless, Data center, WAN/SD-WAN and Network monitoring, observability Tools, Network performance tools.

- Technical strong to lead end-to-end Network Troubleshooting during Incidents.

- Experience with Cisco firewalls, Viavi Observer and Wireshark packet analysis.

- Bachelor’s degree in computer science or engineering in Science/Electronic & Communication / Electrical and Electronic Engineering or B-Tech.

- Able to handle incident independently.

- Able to successfully plan, implement, & delivery all Network Change controls.

- Ability to leverage and involve the right technical resources, and partners, and act during an incident or change control.

- Provides tier 2 support and assist with project implementation within the Network workplace.

- Successful provisioning as well as supervision of, in installation/configuration, operation and maintenance of the systems hardware, software and related to the proxy infrastructure.

- Excellent Communication, including the ability to independently lead an outage incident.

- Solid understanding of Expert customer care business, processes, procedures. Able to represent the end customer as a customer advocate.

- Provide root cause analysis.

Assist Incident

Management (Return-to-Service) and/or Problem Management (Reason for Outage) by joining incident bridges, and providing root cause analysis, as needed.

- Strong troubleshooting experience with network environments.

- Strong understanding of network troubleshooting Tools.

- Significant technical, functional and hands on experience with networking Services and operations.

- Highly collaborative, with the ability to influence team members.

- Ability to provide a strong point of View as necessary.

📌 Lead Network Operations Engineer (Chennai)
🏢 Ford Motor
📍 Chennai