About The Role

We are looking for an ownership-driven Lead – Program Manager to manage and grow program-level revenue through strong execution, partner management, and program performance.

This role extends beyond traditional account management — it involves owning program performance, driving B2B partnerships, ensuring successful program delivery, and identifying opportunities for revenue expansion.

The ideal candidate is structured, revenue-focused, and capable of managing both relationships and program outcomes while working closely with Sales, Academics, and Operations teams.

Key Responsibilities

- Program Ownership &
- Relationship Management

- Act as the primary owner for assigned learning programs and associated partner accounts

- Build and manage strong relationships with institutional partners, schools, and stakeholders

- Ensure smooth onboarding and ongoing engagement of partners and program participants

- Proactively address concerns and coordinate resolutions across internal teams

- Revenue &

- Program Growth

- Drive revenue targets for learning programs through enrollments, renewals, and partnerships

- Identify opportunities for upselling, cross-selling, and program expansion

- Track program performance and ensure achievement of revenue goals

- Support initiatives to improve program adoption and market reach

- B2B Partnership Management

- Identify and onboard current B2B partners (schools, institutions, organisations)

- Manage end-to-end partner lifecycle including onboarding, engagement, and retention

- Coordinate with partners to ensure successful program delivery and satisfaction

- Contribute to building long-term,



sustainable partnership pipelines

- Program Delivery &

- Experience

- Maintain CRM hygiene and ensure accurate account-level data tracking.

- Monitor key metrics such as retention rate, churn, renewal conversion, and account health.

- Share periodic insights with the Revenue team for strategic improvements.

- Revenue Tracking &

- Collections

- Track program-level revenue, collections, and payment cycles

- Ensure timely follow-ups with partners for invoicing and payments

- Maintain accurate records of revenue performance and partner accounts

- Data Tracking &

- Reporting

- Maintain CRM hygiene and track program and partner-level data

- Monitor key metrics such as enrollments, retention, revenue, and partner performance

- Share periodic insights with leadership to support decision-making

- Cross-Functional Collaboration

- Work closely with Sales, Marketing, Academics, and Operations teams

- Support go-to-market efforts for program launches and campaigns

- Ensure alignment across teams for smooth execution and partner satisfaction

Qualifications

- Education &
- Experience:

- Bachelor's degree in Business, Marketing, or related field.

- Experience in EdTech, Education, or B2B service industries is preferred.

- 5–8 years of experience in Account Management, Program Management, Partnerships, or Customer Success

- Skills &

- Competencies:

- Strong relationship management and stakeholder handling skills

- Comfort with revenue targets and performance metrics

- Ability to manage multiple programs/partners simultaneously

- Proficiency in CRM tools and reporting

- Structured and execution-focused approach

📌 Lead-Learning Programs (Bengaluru)
🏢 21K School
📍 Bengaluru