The Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company. 2. REPORTING RELATIONSHIPS Reporting to Direct Reports Divisional Manager (Service - Urbanite) NIL 3. INTERACTION WITH STAKEHOLDERS Internal External Direct - Service Training team

- Service Support team
- Sales team - Spares team
- Plant team
- R&D; team
- Network Development team - Dealerships
- BAFL, Other financers 4. JOB REQUIREMENTS Educational Qualifications Essential Any graduate from a premier institute. Desired B.E./B. Tech. in Electrical/ Electronics Engineering Work Exp Min 3 Max 8 Industry Specification Preferably Automotive - 2W/3W/4W Need for travel High 75% 5. KEY COMPETENCIES Technical/ Functional - Deep Understanding of service processes.
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution Behavioural - Continuously raise the bar
- Ensure results with speed
- Meet customer expectations 6. KEY RESPONSIBILITIES Provide product quality feedback and interface with R&D;/plant/vendor teams to resolve issues, if any

- Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
- Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel Manpower
- Guide dealer team to establish/upgrade/maintain Service Infrastructure in accordance with updated guidelines.




- Establish, Sustain and Improve service Process at dealerships for Better Customer Service Experience
- Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
- Readiness check for the Network under expansion.
- Provide regular customer feedback on product and competition.
- Warranty audit
- Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
- Candidate should be adaptable to move to other locations if business demands
- Candidate should know local language spoken in the region The Area Service Manager is also responsible for the territory service requirements with focus on process/product improvement. The ASM would be a part of the Electric Vision of the company. 2. REPORTING RELATIONSHIPS Reporting to Direct Reports Divisional Manager (Service - Urbanite) NIL 3. INTERACTION WITH STAKEHOLDERS Internal External Direct - Service Training team
- - Service Support team
- - Sales team - Spares team
- - Plant team
- - R&D; team
- - Network Development team - Dealerships
- - BAFL, Other financers 4. JOB REQUIREMENTS Educational Qualifications Essential Any graduate from a premier institute. Desired B.E./B. Tech.



in Electrical/ Electronics Engineering Work Exp Min 3 Max 8 Industry Specification Preferably Automotive - 2W/3W/4W Need for travel High 75% 5. KEY COMPETENCIES Technical/ Functional - Deep Understanding of service processes.
- - Dealership Management
- - Product Knowledge - Competition Tracking
- - Product Quality
- - Negotiation and Conflict Resolution Behavioural - Continuously raise the bar
- - Ensure results with speed
- - Meet customer expectations 6. KEY RESPONSIBILITIES Provide product quality feedback and interface with R&D;/plant/vendor teams to resolve issues, if any
- Troubleshooting diagnostic capability based on Automotive electrical/ electronics. Resolution of Customer concerns, if any.
- Develop and maintain dealership service workshop standards through established guidelines/ processes/ Audits Improve Dealership capability by development and training of dealer service personnel Manpower
- Guide dealer team to establish/upgrade/maintain Service Infrastructure in accordance with updated guidelines.
- Establish, Sustain and Improve service Process at dealerships for Better Customer Service Experience
- Provide guidance to Dealerships on Spares Ordering, Job Card opening, inventory.
- Readiness check for the Network under expansion.
- Provide regular customer feedback on product and competition.
- Warranty audit
- Seamless Installation of Charging Stations through Vendor/ Dealer personnel.
- Candidate should be flexible to move to other locations if business demands
- Candidate should know local language spoken in the region

📌 Area Service Manager, (Kolkata)
🏢 Bajaj Auto
📍 Kolkata