Key Responsibilities:

- Provide L1 support for Linux servers and escalate complex issues to L2/L3 teams.
- Monitor system health, performance, and availability using monitoring tools.
- Handle basic Linux administrative tasks such as user management, disk checks, and file permissions.
- Log incidents and service requests accurately and resolve them within defined SLAs.
- Perform routine maintenance and scheduled tasks as per guidelines.
- Coordinate with internal teams for patching, backups, and updates.
- Maintain proper documentation of support activities and configurations.
- Support ticketing systems like ServiceNow, Jira, or Remedy .

Required Skills:

- Basic understanding of Linux/Unix operating systems , preferably RHEL 7/8/9 or CentOS .




- Familiar with basic Linux commands (e.g., cd , ls , chmod , chown , df , ps , top , systemctl ).
- Knowledge of remote access tools (SSH, PuTTY).
- Positive communication and problem-solving skills.
- Willingness to work in shifts and 24x7 support environments

Preferred Qualifications:

- 1 to 2 years of relevant experience in IT or technical support.
- Basic knowledge of networking concepts (IP, DNS, ping, traceroute).
- Exposure to ITSM ticketing tools.
- Red Hat Certified System Administrator ( RHCSA ) - optional but preferred.

📌 Support Linux Administrator (Navi Mumbai)
🏢 E4 Software Services
📍 Navi Mumbai