At Global Talent Operations Global Mobility we are responsible for supporting Global Mobility – Apro Platform used by Deloitte. We,
- Work on projects involved in migrating internal Deloitte Clients to Deloitte Global Platforms
- Provide L2/L3 support through application incident and problem triage process
- Manage configuration, system workflow and other changes to the mobility technology platform
- Facilitate change request management process
- Work as Advisory partner on implementation of features, changes and recommendations for internal Deloitte Clients
- Provide functional and operational support for issues reported
- Application platform change, release and deployment management
- Manage testing including identifying test scenarios, writing required test scripts, perform regression, functional, user acceptance tests
- Ensure mobility technology platform data has integrity and is complete by performing regular audits and data clean-up activities
- Manage access and ensure implementation of governance processes around data retention, compliance etc.,
- Liaison with Deloitte Technology Support and Vendor teams as part of projects, issue resolutions.
Global Mobility – Platform Management As part of Global Mobility – Platform Management – The team is responsible for:
- Being a subject matter expert on platform functionality
- Reviewing requirements for configuration changes ensuring there are no upstream/downstream or cross-member firm impacts
- Providing Level 2 support for functionality issues that may be reported by member firms
- Ensuring all requirements for a feature/functionality are complete and accurate
- Ensuring all upstream and downstream application impacts are understood and any risks raised
- Creating, building, and managing configuration workbook for each Deloitte member firm with regards to the way the system settings, workflow etc., is set-up for them.
- Review and ensure all user stories / requirements are in-line with the scope and are accurate
- Support application, functional, regression and User acceptance testing
- Work with and support member firm users during the user acceptance testing period
- Ensure appropriate documents, knowledgebase is updated at all times.
Qualifications
Required
- Minimum overall experience of 2-3 years.
- Strong techno-functional understanding of how applications and databases work
- Robust Experience in Triage/Troubleshooting system/application issues
- Experience managing configuration on SaaS enterprise applications
- Experienced working on supporting talent technologies/platforms
- Experienced in requirements gathering, creating user stories
- Strong understanding of incidents, problems and change requests management process (ITIL)
- Experience working with Ticket Management System (CRM).
- Should have participated in User Acceptance Testing. (UAT)
- Strong knowledge of MS Office - Excel
- Graduate from any background.
- Very good in both Verbal and Written Communication skills.
Preferred: Good understanding of Talent Mobility Management as a Process & Practice
📌 /-Analyst - Global Mobility (Hyderabad)
🏢 Allegis Group
📍 Hyderabad
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